Reservation Executive
1 week ago
Job Description
Company Description
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
Job Description
- Manage incoming reservation requests via phone, email, and online booking platforms
- Provide detailed information about room types, rates, availability, and hotel amenities to potential guests
- Utilize up-selling techniques to maximize room revenue and enhance guest experiences
- Process reservations accurately and efficiently, ensuring all guest preferences and special requests are recorded
- Coordinate with other departments to fulfill guest needs and resolve any booking-related issues
Qualifications
Your experience and skills include:
- Proven experience as a Reservation Executive or in a similar role within the hospitality industry
- Strong guest-focused personality with a commitment to providing exceptional customer service
- Excellent interpersonal and problem-solving skills
- Outstanding communication abilities in English, both verbal and written; additional language skills are a plus
Additional Information
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
