
3 Days Left Service Engineer
2 weeks ago
Esco Lifesciences Group provides enabling technologies, products, and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing, and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.
Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments with China being its largest and fastest-growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products, and talent across the world, with global operations spanning the US, Europe, and Asia.
Responsibilities:
Field service support for Esco products
Handle all breakdown calls in the earliest response time
Ensure high level of customer satisfaction and effectively manage customer expectations
Prepares monthly reports to present the overall performance of the service and technical application management
Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
Responsible for decisions when to investigate the escalation process in order to resolve a customer concern/issue
Publish and maintain all service documentation in a Service Binder for distribution to field service organizations
Maintain online service documentation on the Esco distributor intranet
Perform troubleshooting, commissioning, certification of units promoted
Provides effective teamwork, building a strong relationship with customer contacts
Carry out hands-on training for field service organizations internationally > 20% travel
The Ideal Candidate Would Possess:
Degree in Engineering
With at least Three (3) years of working experience in laboratory equipment repair and troubleshooting
Good command of spoken and written English
Good analytical and problem-solving skills
Willing to travel across India for customer visits
With a drivers license and experience in driving both automatic and manual vehicles
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