Quality Team Lead

23 hours ago

Bengaluru India HCLTech Full time

Job Description

We are seeking a highly motivated and detail-oriented Quality Team Lead with a strong background in BPO operations and preferably in mortgage processes. The Quality Lead will be responsible for monitoring process quality, driving continuous improvement, managing quality analysts, and ensuring adherence to client and regulatory standards.

Key Responsibilities:

- Supervise and guide a team of Quality Analysts to ensure high-quality delivery standards.
- Oversee end-to-end quality audits for mortgage-related processes such as loan origination, processing, underwriting, servicing, or foreclosure.
- Conduct regular audits, identify gaps, and ensure implementation of corrective and preventive actions (CAPA).
- Analyze quality trends and collaborate with operations/training teams for performance improvement plans.
- Create, review, and update quality guidelines and checklists as per client expectations and compliance requirements.
- Prepare and present quality dashboards, RCA reports, and improvement initiatives to internal and client stakeholders.
- Participate in calibration sessions to align internal and client expectations.
- Act as a subject matter expert (SME) for mortgage processes and ensure compliance with applicable regulations (e.g., RESPA, TILA).
- Drive process improvement projects to enhance accuracy, reduce defects, and improve customer satisfaction.

Required Skills & Qualifications:

- Bachelors degree in any discipline.
- Minimum 4-6 years of experience in BPO, with at least 2 years in a quality lead/supervisory role.
- Mortgage process experience is preferred (loan origination, servicing, etc.).
- Strong understanding of quality tools and methodologies (e.g., Six Sigma, RCA, CAPA).
- Proficient in MS Excel, PowerPoint, and reporting tools.
- Excellent communication, coaching, and stakeholder management skills.
- Ability to work in a fast-paced and dynamic environment.

Preferred Certifications (Not Mandatory):

- Six Sigma Green Belt or equivalent
- Mortgage-specific certifications (e.g., NMLS, MBA training)

  • Design Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India Team Pumpkin Full time

    Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Mortgage Quality Team Lead

    3 days ago

    Bengaluru, India HCLTech Full time

    Job Description Job Title: Team Leader Quality (Australian Mortgage Underwriting) Shift: Australian Day Shift Experience: Overall experience of 58 years (3+ years of experience in mortgage operations (Preferably Australian home loans), with 2+ years in a quality role Employment Type: Full-time Work Type: WFO Job Summary: The Team Leader Mortgage...

  • Design Team Lead

    3 weeks ago

    Bengaluru, Karnataka, India Team Pumpkin Full time

    Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution. You will work closely with the creative,...

  • Quality Assurance Team Lead

    1 week ago

    India DATA POEM Full time

    Company Description Data Poem is a core AI company focused on uncovering true causation in data, going beyond correlation. We have developed the world's first Large Causal Architecture, enabling organizations to derive deep, actionable insights. Our flagship product, POEM365, is an enterprise-scale AI model that leverages a vast data universe to deliver...

  • Quality Team Lead

    1 week ago

    Bengaluru, Karnataka, India HCLTech Full time

    We are seeking a highly motivated and detail-oriented Quality Team Lead with a strong background in BPO operations and preferably in mortgage processes. The Quality Lead will be responsible for monitoring process quality, driving continuous improvement, managing quality analysts, and ensuring adherence to client and regulatory standards.Key...

  • Quality Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India HCLTech Full time

    We are seeking a highly motivated and detail-oriented Quality Team Lead with a strong background in BPO operations and preferably in mortgage processes . The Quality Lead will be responsible for monitoring process quality, driving continuous improvement, managing quality analysts, and ensuring adherence to client and regulatory standards. Key...

  • Design Lead

    3 days ago

    Bengaluru, India Team Pumpkin Full time

    Job Description Note : Maximum CTC is 9 LPA Position Overview: We are looking for a talented and experienced Design Lead to join our creative team. As a Design Lead, you will be responsible for overseeing the design direction of multiple projects within the agency, ensuring creative excellence, strategic alignment, and a high level of visual execution....

  • Quality Team Lead

    2 weeks ago

    Bengaluru, Karnataka, India HCLTech Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Summary:The Team Leader Mortgage Process Quality is responsible for overseeing day-to-day quality assurance activities within the mortgage process. This role involves managing a team of Quality Analysts, monitoring performance metrics, ensuring compliance with client and regulatory standards, and driving continuous improvement initiatives. The Team...

  • Quality Team Lead

    18 hours ago

    Bengaluru, India HCLTech Full time

    Job Summary: The Team Leader Mortgage Process Quality is responsible for overseeing day-to-day quality assurance activities within the mortgage process. This role involves managing a team of Quality Analysts, monitoring performance metrics, ensuring compliance with client and regulatory standards, and driving continuous improvement initiatives. The Team...

  • Team Lead

    4 weeks ago

    India Valkyrie People Consulting Full time

    Position: Team Lead – Remote Recruiter Location: Remote (Work from Home) Company: Valkyrie People Consulting Employment Type: Full-time About Us: Valkyrie People Consulting is a premier talent solutions partner, trusted by leading organizations across industries for high-impact hiring. We specialize in executive search, recruitment process...