
[3 Days Left] Knowledge Mgmt Analyst
4 weeks ago
Overview
The Enterprise Service Management Knowledge and Content Management Business Analyst supports the Product Owner in managing all functional requirements related to Knowledge management for the PepsiCo Enterprise Service Management process and platform (ServiceNow). The role facilitates gathering the requirements for Knowledge management across functions/Sectors, partnering with ESM and IT to deliver the requirements, and managing the ongoing continuous improvement of the Knowledge management process and solution. This role was approved as a permanent role in the GCC ServiceNow
Responsibilities
- Work with the Product Owner to communicate, maintain, and prioritize all Knowledge management functional requirements for implementation in ServiceNow across GCC/functions/Sectors.
- Monitor ongoing backlog of Knowledge related requirements & enhancements across GCC and ensure alignment with program priorities.
- Provide input to developing a user-friendly, intuitive Knowledge solution for GCC and the broader enterprise leveraging the Knowledge management process.
Exceptional communication skills. Proficiency in English language.
- Ability to work collaboratively and proactively with multi-functional teams
- Broad understanding of the current and emerging Service management trends and developments
- Knowledge of Service Management process frameworks and supporting tools and roles.
- Excellent communication, time management and multi-tasking skills
- Communicating with and presenting to stakeholders if needed.
- Organizational and project management skills, including the ability to lead diverse cross-functional teams.
- Demonstrated customer focus and service oriented attitude with a high attention to detail.
- Support Knowledge management process on the design, development and implementation of enterprise service management platform (ServiceNow) and provide input into the unified employee experience design as it relates to Knowledge management
Qualifications
- Experience with IT platforms within GCC or Service Management organizations including design, configuration, development and implementation
- 1-3 years of experience in Knowledge management or related roles (ie: content management, reporting & analytics, service management
- Experience with IT platforms within GCC or Service Management organizations including design, configuration, development and implementation
- 1-3 years of experience in Knowledge management or related roles (ie: content management, reporting & analytics, service management
- Work with the Product Owner to communicate, maintain, and prioritize all Knowledge management functional requirements for implementation in ServiceNow across GCC/functions/Sectors.
- Monitor ongoing backlog of Knowledge related requirements & enhancements across GCC and ensure alignment with program priorities.
- Provide input to developing a user-friendly, intuitive Knowledge solution for GCC and the broader enterprise leveraging the Knowledge management process.
Exceptional communication skills. Proficiency in English language.
- Ability to work collaboratively and proactively with multi-functional teams
- Broad understanding of the current and emerging Service management trends and developments
- Knowledge of Service Management process frameworks and supporting tools and roles.
- Excellent communication, time management and multi-tasking skills
- Communicating with and presenting to stakeholders if needed.
- Organizational and project management skills, including the ability to lead diverse cross-functional teams.
- Demonstrated customer focus and service oriented attitude with a high attention to detail.
- Support Knowledge management process on the design, development and implementation of enterprise service management platform (ServiceNow) and provide input into the unified employee experience design as it relates to Knowledge management
-
Knowledge Mgmt Analyst
1 week ago
Hyderabad, Telangana, India PepsiCo Full time ₹ 9,00,000 - ₹ 12,00,000 per yearOverviewThe Enterprise Service Management Knowledge and Content Management Business Analyst supports the Product Owner in managing all functional requirements related to Knowledge management for the PepsiCo Enterprise Service Management process and platform (ServiceNow). The role facilitates gathering the requirements for Knowledge management across...
-
Knowledge Mgmt Analyst
1 week ago
Hyderabad, India PepsiCo Full timeOverview The Enterprise Service Management Knowledge and Content Management Business Analyst supports the Product Owner in managing all functional requirements related to Knowledge management for the PepsiCo Enterprise Service Management process and platform (ServiceNow). The role facilitates gathering the requirements for Knowledge management across...
-
3 Days Left! Pbmi Analyst
2 weeks ago
Hyderabad, Telangana, India Flutter Entertainment Full timePBMI Analyst Senior Procument Analyst ABOUT FLUTTER ENTERTAINMENT Flutter Entertainment is the world s largest sports betting and iGaming operator with 13 9 million Average Monthly Players worldwide and an annual revenue of 14Bn in 2024 We have a portfolio of iconic brands including Paddy Power Betfair FanDuel PokerStars Junglee Games and Sports...
-
Architect-Knowledge Mgmt
4 weeks ago
Hyderabad, India Pepsico Full timeOverview The Knowledge and Content Management product owner role will be responsible for program management and integration of the functional vision, implementing it through processes, people, and technology, ensuring it goes live on time and within budget across multiple functions. This role will work closely with other workstreams and areas, including...
-
Architect-Knowledge Mgmt
3 weeks ago
Hyderabad, India PepsiCo Full timeOverviewThe Knowledge and Content Management product owner role will be responsible for program management and integration of the functional vision, implementing it through processes, people, and technology, ensuring it goes live on time and within budget across multiple functions. This role will work closely with other workstreams and areas, including...
-
Architect-Knowledge Mgmt
2 weeks ago
Hyderabad, Telangana, India PepsiCo Full time ₹ 15,00,000 - ₹ 25,00,000 per yearOverviewThe Knowledge and Content Management product owner role will be responsible for program management and integration of the functional vision, implementing it through processes, people, and technology, ensuring it goes live on time and within budget across multiple functions. This role will work closely with other workstreams and areas, including...
-
Data Analyst
3 weeks ago
Hyderabad, India Linkfields Innovations (Pty) Ltd Full timeAre you passionate about transforming data into actionable insights using visualization and analytics tools? Do you enjoy working with business teams to understand requirements and deliver dashboards that drive decision-making? If so, Linkfields invites you to be part of its Data & AI Center of Excellence (CoE) as a Data Analyst with strong Power BI...
-
3 Days Left: Special Educator
4 weeks ago
Hyderabad, India Wellness Hub Full timeSpecial Educator (RCI Certified) Location: Hyderabad About Wellness Hub Wellness Hub is a pioneer in early childhood development and special needs support. Our flagship product, the BASICS app — awarded Google’s Best App for Good 2023 — is trusted by thousands of families to make expert-designed learning affordable and accessible. Alongside...
-
▷ (3 Days Left) Android Malware Analyst
2 weeks ago
Hyderabad, India LTIMindtree Full timeRole: Android Malware Analyst Location:– Hyd/Chennai/Pune/Bangalore Minimum Qualifications: - Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. - 3–8 years of experience in security assessments, security design reviews, or threat modeling. - Experience in malware analysis, reverse engineering, and...
-
Hyderabad, India Computacenter Full timeLife on the Team: Experience: 1 - 3 Years As a Associate Technical Analyst, you'll be an integral part of a dynamic End User Services team committed to delivering world-class IT support. Working both independently and alongside peers, you'll be the face of technology support for our users—offering hands-on assistance, resolving issues, and ensuring...