Program Delivery Manager

Job Description

Talent is everywhere, opportunity is not. Sora Union changes that.

Sora Union a globally distributed professional services company that specializes in Design, Software Engineering, and QA services. Our experienced talent comes from communities where there is displacement or risk of displacement due to conflict or climate change. We provide services to global companies and start-ups across various industries, including healthcare, financial services, technology, and education.

As a Delivery Manager at Sora Union, you will ensure the successful delivery of cross functional service projects by aligning efforts across Business Development, Design, Engineering, QA, Recruitment, and Finance. You will lead Project Managers, provide oversight, and occasionally manage projects directly, ensuring that outcomes consistently meet customer expectations, timelines, budgets, and profitability targets through a commitment to excellence and partnership.

Responsibilities:

- Cross-Functional Services Coordination: Align efforts across Business Development, Design, Engineering, QA, Recruitment, and Finance, ensuring seamless collaboration and project success.
- Pre-Sales: Lead the process in collaboration with Business Development and Service Leads, ensuring project budgets align with business objectives, developing tailored proposals and Statements of Work (SOWs).
- Scope Definition: Translate customer custom requirements into structured Work Requests, ensuring alignment with customers and Service Leads for a seamless transition to Project Managers.
- Effort & Staffing Collaboration: Responsible for ensuring projects are properly allocated and align with project needs, budget, and overall profitability through collaboration with Service Leads.
- Project Oversight: Ensure project execution stays within scope, timelines, and budgets, maintaining a focus on operational excellence and proactive issue resolution.
- Customer Escalation Management: Serve as the escalation point for customers during execution, collaborating with Business Development and Service Leads to resolve financial risks, satisfaction concerns, and strategic adjustments efficiently.
- Risk Management: Proactively identify and mitigate project risks to ensure smooth project execution and maintain profitability.
- Process & Reporting: Continuously refine delivery processes and provide stakeholders with data-driven project updates and financial insights.
- Project Manager Leadership: Directly lead and mentor Project Managers, occasionally managing projects hands-on to support team success and customer satisfaction.

Ideally, You'll Have:

- 7+ years experience managing software and product development projects within professional services or technology environments, including direct experience managing customer relationships and key accounts as part of delivery leadership.
- 4+ years experience as Delivery Manager or similar role.
- Proven experience leading distributed, cross-functional teams.
- Strong background in pre-sales, budgeting, proposal development, and crafting Statements of Work (SOWs).
- Proficiency with Agile, Waterfall, and Hybrid project management methodologies.
- Hands-on experience with operational tools such as ClickUp, Float, and HubSpot.
- Excellent communication skills, including stakeholder engagement, proposal presentation, and team coordination.
- Proactive, detail-oriented mindset with a strong sense of accountability and self-motivation.
- Industry Knowledge: Experience in Financial Services or Medical Technology sectors is a plus.

The Delivery Manager role is a full-time, initially 6-month contract position, and we intend to convert it to a full-time employment relationship. This role is a distributed position and can be based in any location.

Sora Union is committed to creating and fostering a diverse team. We encourage people from underrepresented backgrounds and all walks of life to apply. We are committed to providing reasonable accommodations to all applicants throughout the application process.