▷ (Apply in 3 Minutes) Global infrastructure manager

Job Description Role Purpose The Infrastructure Manager is responsible for leading the design, delivery, and operational excellence of the organisation's IT infrastructure on a global scale. This includes enterprise services (Microsoft technologies, Email, Active Directory, Entra), on-premises systems (Windows Server, VMware), backup and monitoring technologies, and database environments. The role also encompasses people leadership, stakeholder engagement, and a strong focus on security, service continuity. Key Responsibilities Technical Leadership - Oversee the management and optimisation of: - Microsoft Azure cloud services - Microsoft 365 suite (Exchange, SharePoint, Teams) - Windows Server infrastructure (AD / Entra, DNS, DHCP, GPO) - VMware virtualisation platforms - Backup technologies (e.g., Dell APEX, Barracuda) - Monitoring tools (e.g., SolarWinds, DataDog) - Ensure infrastructure is secure, resilient, and scalable. - Lead root cause analysis and problem resolution for major incidents. - Drive continuous improvement and automation across infrastructure services. People & Stakeholder Management - Manage and mentor a team of infrastructure professionals. - Foster a culture of collaboration, accountability, and technical excellence. - Engage with internal stakeholders to understand business needs and translate them into infrastructure solutions. - Provide clear communication and reporting to senior leadership. Security & Compliance - Implement and maintain security best practices across all infrastructure layers. - Ensure compliance with internal policies and external regulations. - Collaborate with the Cybersecurity team on threat detection, vulnerability management, and incident response. Service & Change Management - Own infrastructure-related incident, problem, and change management processes. - Ensure timely resolution of incidents and effective communication during outages. - Lead infrastructure components of change initiatives and projects. Project Oversight & Risk Management - Provide technical oversight and governance for infrastructure projects. - Identify and manage risks related to infrastructure operations and changes. - Support project teams with infrastructure planning, resource allocation, and delivery assurance. - Accurate estimations or work and resources Audit & Compliance Support - Lead and coordinate IT infrastructure audits across global regions, ensuring timely response to audit findings and implementation of remediation plans. - Collaborate with internal and external auditors to provide evidence, documentation, and technical insights for global infrastructure systems. - Maintain audit readiness by ensuring systems, processes, and documentation meet regulatory and internal standards. - Support global teams in addressing audit actions, tracking progress, and reporting on compliance status. Skills & Experience Required - Proven experience in managing enterprise infrastructure environments. - Strong technical expertise in: - Azure, Microsoft 365, Windows Server, VMware - Backup technologies - Observability and monitoring technologies - Experience in leading teams and mentoring technical staff. - Strong stakeholder management and communication skills. - Security-focused mindset with knowledge of best practices and frameworks. - Solid understanding of ITIL processes (Incident, Problem, Change). - Experience in project oversight, ability to manage multiple priorities and work to tight deadlines. - Experience driving automation, orchestration and self-service to improve efficiency - Risk management, and compliance frameworks in a global context. - Understanding of audit processes, supporting internal and external audits for IT infrastructure across multiple regions or countries. Personal Attributes - Strategic thinker with a hands-on management approach. - Strong leadership and team-building capabilities. - Excellent problem-solving and analytical skills. - Calm under pressure and adaptable to change. - Committed to continuous improvement and professional development. Qualifications - Degree or relevant in role experience - +5 years in operations at a senior level - +5 years experience of direct line management of people - Experience in matrix management - Certifications in Microsoft technologies. - Desirable experience in project management