Customer Service Representative I
4 weeks ago
Job description
As a Customer Service Representative I at Thermo Fisher Scientific Inc., you will play a crucial role in providing top-notch customer service and support to our valued clients. Your main responsibilities will include:
- Responding promptly and efficiently to customer inquiries via email
- Resolving customer complaints and ensuring customer satisfaction
- Processing orders, forms, applications, and requests accurately and promptly
- Keeping records of customer interactions, transactions, comments, and complaints
- Communicating and coordinating with internal departments to ensure customer needs are met
- Identifyingand assessing customers needs to achieve effective solutions
- Providing product information and recommendations to customers
- Ensures that performance metrics / SLAs are met
- Ensure adherence to all internal / external processes defined
To be successful in this role, you mustpossessthe following qualifications and skills:
- A proventrack recordof delivering flawless customer service
- Excellentwritten and verbalcommunication and interpersonal skills
- Excellent problem-solving skills and a customer-centered approach
- Ability to multitask and prioritize tasks in a fast-paced environment
- Proficiencyin using customer service software and tools
- PreferablyBachelor'sdegree (Arts, Science, Commerce, Business Administrations)
- 0 1 year experience
- Flexible to work the night shift
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