Customer Care Representative

3 weeks ago


Ahmedabad Jaipur Gandhinagar, India Talent Acquaintance Full time
Job Description

- A Customer Care Representative is responsible for providing assistance and support to customers.
- This involves handling inquiries, resolving issues, and ensuring customer satisfaction via various channels such as phone, email, or social media.
- The representative must have a deep understanding of the company's products or services to provide accurate and helpful information.
- The role also includes documenting all customer interactions in a CRM or ticketing system and escalating complex issues to the appropriate teams.
- A key part of the job is maintaining a positive and professional demeanor while addressing customer needs.
- The position requires strong problem-solving skills, empathy, and the ability to work under pressure.

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