Program Manager

Job Description Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description We are a centralized team supporting cross functional initiatives under the Global Product Success & Services organization. As part of the team, this role is responsible for providing data driven insights, driving transformation projects and supporting the business operations with churning quick analyses, driving communications and managing stakeholders. Responsibilities: - Business Partnership: Own stakeholder relationships regarding capacity, cost, utilization, project management, reporting and analytics. Partner with senior leadership team members to provide data driven decisions using analytical skills and business acumen. - Strategic Planning and Execution: Collaborate with senior leaders and cross-functional teams to define and refine the company's strategic priorities. - Business Acumen and Structured Thinking: Develop and maintain a deep understanding of our business model, products/services, and target market segments. Identify areas for improvement, potential risks, and opportunities. Demonstrate structured thinking in approach when solving business problems. - Data insights and analysis: Develop Hypothesis, churn quick analysis and summarize insights in a crisp manner. Present the insights to members of the senior leadership team to drive better outcomes - Performance Tracking and Reporting: Establish key performance indicators (KPIs) to measure the success and impact of strategic initiatives. Monitor and track performance metrics, providing regular reports and analysis to senior management. - Communication: Prepare and review visualizations from data to promote internal understanding. Clearly articulate insights. Assist in the development of executive-level presentations, summarizing strategic findings and recommendations. Position Overview: As a Program Manager, you will play a crucial role in supporting the development and execution of our company's strategic initiatives. You will work closely with cross-functional teams and senior leadership to drive strategic initiative and business excellence programs. This is an exciting opportunity for an analytical thinker with excellent problem-solving skills and a passion for driving business performance. Requirements: - Master of Business Administration (MBA) from a tier 1 B-School and Under Graduate degree in Engineering/Management from premier schools (IIT/NIT/BITS/DU) - Proven experience as a strategy consultant/management consultant/ Program Manager or similar role, in a fast-paced and dynamic industry. - Strong analytical and critical thinking skills, with the ability to analyze complex data, identify patterns, and draw meaningful insights. - Excellent research and problem-solving abilities, with a detail-oriented approach. - Advanced proficiency in Microsoft Excel, PowerPoint, and other analytical tools. - Hands-on experience with financial/capacity/business case modelling - Experience with Visualization tools such as Power BI/ Tableau is a plus - Exceptional communication and presentation skills, with the ability to effectively convey complex information to diverse stakeholders. - Strong interpersonal skills, with the ability to collaborate and build relationships at all levels of the organization. - Ability to work independently and manage multiple projects simultaneously while meeting deadlines. We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: - Lead a new category of enterprise software that we call Unified-CXM. - Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. - Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything and everyone can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world's leading enterprise brands. We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus. To learn more about employee benefits by region, click here. To learn more about all-things-Sprinklr, visit our candidate resource hub here. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law. Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter. Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams. If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.