Operations Analysis Specialist

About the Role OSTTRA India The Role Operations Analysis Specialist The Team MarkitSERV provides an end-to-end solution for post-trade transaction management of credit interest rate equity and foreign exchange derivatives MarkitSERV also connects dealers and buy-side institutions to central clearing counterparties trade repositories and electronic swap markets MarkitSERV Operations provides operational day-to-day customer support for all services supported within the MarkitSERV suite of products They are also responsible for the new client setup and new process adherence for the external Buy Side and Dealer communities They work closely with Product Management Client Account Management Business Development and IT to ensure timely and accurate responses to customer inquiries The group is also responsible for incident reporting and escalation The Impact Together we build support protect and manage high-performance resilient platforms that process more than 100 million messages a day Our services are vital to automated trade processing around the globe managing peak volumes and working with our customers and regulators to ensure the efficient settlement of trades and effective operation of global capital markets What s in it for you We are looking for self-driven individuals with great problem solving and analytical skills to fill an Associate position within the Operations group The successful candidate will be responsible for providing day-to-day customer support for all services supported within MarkitSERV s suite of products This is an excellent opportunity to be part of a team based out of Gurgaon and to work with colleagues across multiple regions globally Responsibilities Ensuring accurate input of static data client profile configurations are processed daily and the team meets assigned targets and SLA s Monitor client query queues diagnose and resolve any resulting exceptions or errors and work with internal groups to provide resolution Respond to client requests by providing detailed analysis and feedback Work closely with internal teams for system enhancements Process reports user list Trade as requested by clients Participate in internal external training needs Educate clients on upcoming changes Other ad hoc projects as they arise Liaise with clients to set up trading permissions and registration of Master Confirmation Agreements MCAs on MarkitSERV platforms Liaise with participants for rolling out MarkitSERV products which will enable them to trade and settle derivatives electronically eliminating the need of paper transactions for the majority of the trades Communicate and assist internal departments for onboarding new participants in a timely manner and effective implementation of the product Perform testing and provide troubleshooting for the client to configure the product as per the requirements of the participant in the UAT and pre-prod environment and emulate the same design setup in the production environment as well What We re Looking For Education and experience University graduate preferred Knowledge of OTC derivative products Trade confirmations and financial markets is a major plus Commercial awareness Ability to work in fast paced environment with client orientation Personal competencies Personal impact Very strong customer service and problem-solving skills Focused on Operational Control and Data Security Flexible and able to adapt to change Able to work independently with minimal supervision Communication Excellent interpersonal written and verbal communication skills Teamwork Customer service and satisfaction are key priorities for the firm Candidates must be aware of the impact of their actions on internal and external clients The Location Gurgaon India About Company Statement OSTTRA is a market leader in derivatives post-trade processing bringing innovation expertise processes and networks together to solve the post-trade challenges of global financial markets OSTTRA operates cross-asset post-trade processing networks providing a proven suite of Credit Risk Trade Workflow and Optimisation services Together these solutions streamline post-trade workflows enabling firms to connect to counterparties and utilities manage credit risk reduce operational risk and optimise processing to drive post-trade efficiencies OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20 years MarkitServ Traiana TriOptima and Reset These businesses have an exemplary track record of developing and supporting critical market infrastructure and bring together an established community of market participants comprising all trading relationships and paradigms connected using powerful integration and transformation capabilities About OSTTRA Candidates should note that OSTTRA is an independent firm jointly owned by S P Global and CME Group As part of the joint venture S P Global provides recruitment services to OSTTRA - however successful candidates will be interviewed and directly employed by OSTTRA joining our global team of more than 1 200 post trade experts OSTTRA was formed in 2021 through the combination of four businesses that have been at the heart of post trade evolution and innovation for the last 20 years MarkitServ Traiana TriOptima and Reset OSTTRA is a joint venture owned 50 50 by S P Global and CME Group With an outstanding track record of developing and supporting critical market infrastructure our combined network connects thousands of market participants to streamline end to end workflows - from trade capture at the point of execution through portfolio optimization to clearing and settlement Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology playing a central role in supporting global financial markets Learn more at What s In It For You Benefits We take care of you so you can take care of business We care about our people That s why we provide everything you-and your career-need to thrive at S P Global Our benefits include Health Wellness Health care coverage designed for the mind and body Flexible Downtime Generous time off helps keep you energized for your time on Continuous Learning Access a wealth of resources to grow your career and learn valuable new skills Invest in Your Future Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs Family Friendly Perks It s not just about you S P Global has perks for your partners and little ones too with some best-in class benefits for families Beyond the Basics From retail discounts to referral incentive awards-small perks can make a big difference For more information on benefits by country visit Equal Opportunity Employer S P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law Only electronic job submissions will be considered for employment If you need an accommodation during the application process due to a disability please send an email to and your request will be forwarded to the appropriate person US Candidates Only The EEO is the Law Poster describes discrimination protections under federal law Pay Transparency Nondiscrimination Provision - 20 - Professional EEO-2 Job Categories-United States of America BSMGMT203 - Entry Professional EEO Job Group Job ID 316351 Posted On 2025-06-09 Location Gurgaon Haryana India