Urgent Patient Counselor

We are seeking a compassionate and patient-focused female Counselor to assist patients and their families before during and after medical treatment Key Responsibilities Build confidence in patients by providing clear information about the doctors and treatment plans Schedule appointments based on medical urgency and patient status Explain treatment options costs for pay patients and expected duration Guide patients to various departments such as OT pharmacy and wards Ensure all pre-treatment formalities are completed including fee deposits and checkups Coordinate with treating doctors and Medical Director regarding patient updates Support patients during treatment by ensuring mental and physical readiness and timely availability Facilitate post-treatment discharge documentation payment clearance and feedback collection Educate patients and families about medication care and follow-up schedules Monitor patient progress and coordinate further care if needed Required Skills Excellent communication in Hindi English and local dialects Soft skills empathetic approachable and attentive listener Strong analytical and observational skills Ability to handle sensitive situations with discretion and maturity Comfortable working with diverse age groups and genders High level of patience politeness and a positive attitude Qualifications Experience Minimum Qualification Graduate in Psychology Social Work Nursing or any related field Experience 1-2 years of experience in patient counseling or healthcare support services Job Types Full-time Permanent Benefits Leave encashment Provident Fund Schedule Day shift Morning shift Work Location In person