Sr. Customer Support Executive.

1 week ago

Bengaluru, India Rivera Manpower Services Full time

Job Description Description We are seeking a highly motivated Sr. Customer Support Executive to join our team in India. The ideal candidate will have 1-6 years of experience in a customer support role and a passion for delivering exceptional customer service. Responsibilities - Provide exceptional customer support via various channels including phone, email, and chat. - Resolve customer inquiries and issues in a timely and efficient manner. - Document customer interactions and feedback in the CRM system. - Collaborate with cross-functional teams to improve customer experience and satisfaction. - Identify trends in customer issues and suggest improvements to products or services. - Assist in training and mentoring new customer support team members. Skills and Qualifications - 1-6 years of experience in customer support or a related field. - Strong communication and interpersonal skills. - Proficient in using CRM software and other customer support tools. - Ability to handle difficult situations and provide effective solutions. - Excellent problem-solving skills and attention to detail. - Ability to work independently and as part of a team. - Familiarity with customer service best practices and standards.

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