IBM OMS Support Engineer

3 weeks ago

Bengaluru India Softview Infotech Full time

Job Description

Job Role: IBM OMS Support Engineer (L2/L3)

Experience: 6+ Years

Location: Bangalore

Key Skills: IBM Sterling OMS, IBM Sterling Webstore, IBM Sterling Callcentre, Microservice

OMS Support L2/L3 Engineer (Career stage AL2/SAL1/SAL2)

Job Purpose

This position is to provide L2/L3 support for IBM OMS application.

Roles And Responsibilities

Below are key role and responsibilities for this position:

- Design and develop IBM OMS solutions aligning with business needs.
- Collaborate with cross-functional teams to ensure smooth integration of various business processes.
- Identify and address performance bottlenecks in the backend code to ensure optimal system responsiveness.
- Experience in designing the Sterling OMS Extensions and development of java custom components.
- Familiarity with Agile development methodology and tools like JIRA, GitHub/Bitbucket, Service Now.
- Able to work with teams distributed across locations and time zones.
- Ability to perform multi-tasking and orchestrate the priorities aligning with overall organization
- Help triage, fix high-priority production issues, and support the L1 & L2 teams.
- Experience in customization of Sterling OMS APIs, database, UIs, user exits, agents and building services
- Able to develop and customize OMS Call Center and IBM Store Engagement Application.
- Mentor and train junior Engineers/Consultants in OMS or custom solution development.
- Integrate Sterling OMS with other enterprise systems, third-party applications, and external APIs.

What Is Needed

- 6+ years of development/customization experience with IBM Sterling applications OMS, WebStore and Web Callcenter.
- Experience delivering enterprise solution implementations.
- A good understanding of supply chain concepts and system architecture design.
- Experience in microservice.
- Exposure to OMS NextGen is a good to have.

Personal Experience And Tech Skills

- Excellent problem-solving and analytical skills, able to work in a dynamic environment.
- Proficiency in programming language.
- Excellent written and verbal communication skills.
- Java, J2EE, Javaspring boot, Javascript, Microservices, Kubernetes.
- Minimum Relevant Experience: 6 years and beyond

Academic Qualifications

- Minimum Degree Held: Bachelor's degree in computer science/IT, or equivalent education and experience required.

Skills: microservices,ibm sterling oms,ibm sterling webstore,ibm sterling callcentre,sterling oms,sterling webstore

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