Tech Risk and Controls

Job Description

Leverage your technical expertise and leadership to guide cutting-edge projects, fostering growth and innovation in a dynamic environment.

As an APAC Lead Technical Program Manager in the Corporate Technology Resiliency, you will drive the successful delivery of complex technology projects and programs that will help reaching business goals across the firm. Leveraging your deep knowledge of technical principles, practices, and theories is essential for developing innovative solutions, while simultaneouslyeffectively managing resources. Your strong analytical reasoning and adaptability skills will enable you to navigate through ambiguity and change, ensuring that technology initiatives align with business goals. With advanced communication and stakeholder management abilities, you will foster productive working relationships and influence decision-making to achieve mutually beneficial outcomes. As a subject matter expert, you will contribute to the development of operational plans and risk management strategies, ensuring the highest quality and professionalism in service delivery.

As a member of the Technology & Business Resiliency team, within Corporate Technology, you will be key leader with collaborating on our resiliency strategy. Your role will involve being a key APAC point of contact for both our Business and Technology resiliency disciplines the resiliency team and engagement on multiple workstreams of the firmwide resiliency program. You will be instrumental in promoting the continuous improvement of our Resiliency Operating Framework, ensuring it aligns with our firmwide and regulatory obligations.

Job responsibilities

- Support the resiliency operating model framework, providing domain expertise as guidance to application and product owners, ensuring all resiliency-related compliance objectives are met on time.
- Collaborate with stakeholders, including Application Owners, Product Owners, Engineers, Tech and Business Control Managers, and Software Reliability Engineers to ensure alignment and integration of resiliency practices across the firm.
- Achieve risk and performance measures to continuously validate and assess the effectiveness of resiliency controls, incorporating them into reporting and escalation processes.
- Participate in post-incident response, planning, and root cause analysis to ensure quick lessons learned from disruptions and establish action items for resiliency gap remediation.
- Support the development and implementation of our comprehensive resiliency strategy that integrates business and technology risk management to mitigate risks associated with disruptive events.
- Develop and maintain compliance reporting and dashboarding to provide clear visibility into resiliency metrics and objectives. Ensure timely and accurate communication to stakeholders and leadership, utilizing data from functional reports. Support regulatory exams, audits, and 2nd Line compliance initiatives, ensuring functional reports are aligned with compliance requirements.

Required qualifications, capabilities, and skills

- 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a large organization.
- Advanced knowledge, 8+ years, in core infrastructure technologies (including virtualization platforms, database, storage, replication, backup, etc.)
- Experience with cloud provider products and services, specifically AWS.
- Strong understanding of IT security principles and best practices.
- Proven track record in implementing IT projects successfully.
- Strong ability to influence and drive change, with a proactive approach to identifying potential issues and implementing practical solutions.
- Excellent verbal and written communication skills, with the ability to lead discussions with cross lines of business team at multiple levels.
- Strong analytical and problem-solving skills with attention to detail and accuracy.
- Expert in managing relationships, partnering with stakeholders, and resolving conflict to deliver solutions that meet the needs of the business.
- Demonstrated excellence in high-pressure environments: leadership in crisis management, strategic stress management, task prioritization, and sound decision-making, with the ability to excel in problem-solving.
- Demonstrated domain expertise in crisis management, strategic stress management, and task prioritization.

Preferred qualifications, capabilities, and skills

- Financial Services industry experience
- Knowledge of the JPMC Business and Technology Resiliency Framework.
- Familiar with JPMC CORE Control Objectives and Procedures.
- Strong data analytics skills.

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