Administrator - L2

3 days ago


Kolkata West Bengal, India Wipro Full time

We use cookies to offer you the best possible website experience Your cookie preferences will be stored in your browser s local storage This includes cookies necessary for the website s operation Additionally you can freely decide and change any time whether you accept cookies or choose to opt out of cookies to improve website s performance as well as cookies used to display content tailored to your interests Your experience of the site and the services we are able to offer may be impacted if you do not accept all cookies Modify Cookie Preferences Accept All Cookies Press Tab to Move to Skip to Content Link Search Jobs Apply now Start Please wait Job Title Administrator - L2 Req Id 99304 City Kolkata State Province West Bengal Posting Start Date 9 25 25 Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Role Purpose The purpose of the role is to resolve maintain and manage client s software hardware network based on the service requests raised from the end-user as per the defined SLA s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client s network server system storage platform infrastructure and other equipment s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised dial home email chat IMS ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets service Installing and configuring software hardware requirements based on service requests 100 adherence to timeliness as per the priority of each issue to manage client expectations and ensure zero escalations Provide application user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests issues are resolved in a timely manner Deliver No Performance Parameter Measure 1 100 adherence to SLA timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills Call Recording Admin Experience 1-3 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Apply now Start Please wait Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Join Us Explore open roles that match your interests and skills If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity 2025 Wipro Limited x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data center JSESSIONID is placed on the visitor s device during the session so the server can identify the visitor Load balancer cookie actual cookie name may vary prevents a visitor from bouncing from one instance to another


  • Administrator - L2

    6 days ago


    Kolkata, West Bengal, India Wipro Limited Full time

    **Role Purpose** The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction **͏**: **Do** - ** Ensure timely response of all the tickets raised by the client end user**: - Service requests solutioning by...

  • L2 Azure Engineer

    2 weeks ago


    Kolkata, India Embee Software Pvt Ltd Full time

    Azure Engineer Level 2Job Description :Responsibilities :- 4+ years of experience in customer and technical support.- Good working knowledge on Azure and Azure related technologies.- Managing Azure Tenants, VM, Storage and Network operations.- Infra Monitoring.- System Administration up to Level 1.- Understanding of Virtualization concepts and virtual system...


  • Kolkata, West Bengal, India Essex Company Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Job Description : - HPE Aruba networking skill is must for the candidate. - Establishes and maintains network performance. - Builds network configurations for L2/L3 connections. - Troubleshoots network between upstream to server connectivity - CryoEM HPE high performance systems - HPE Aruba networking - IP management -...


  • Kolkata, India Wipro Limited Full time

    **Overview**: Proficiency in English (written & spoken). Performing remote troubleshooting through diagnostic techniques and pertinent questions Maintain and develop own knowledge and skills to assist with first time incident resolution Determining the best solution based on the issue and details provided by customers Taking ownership of tickets and managing...

  • Network Administrator

    2 weeks ago


    Kolkata, India Essex Company Full time

    Job Description :- HPE Aruba networking skill is must for the candidate.- Establishes and maintains network performance.- Builds network configurations for L2/L3 connections.- Troubleshoots network between upstream to server connectivity- CryoEM HPE high performance systems- HPE Aruba networking- IP management- Establish/design network and system...


  • Kolkata, India Infotek Services Full time

    Should have knowledge of Primary Business Domain --- IT & ITES Network Work - L2/ L3 switch configuration, Network Security, NMS Firewall - Installation and management Wireless - Managed AP Configuration Benefits will be as per the industry norms. **Salary**: ₹20,000.00 - ₹36,005.16 per month **Benefits**: - Cell phone reimbursement - Health...

  • Linux Administrator

    2 weeks ago


    Kolkata, India HARP Technologies and Services Full time

    Job Title : Linux - AdministrationLocation : PAN INDIA (Pune/ Mumbai/ Chennai/ Hyderabad/ Kolkata/Noida/ Bangalore)Experience : 5 to 8 YearsWork Mode : HybridInterview Mode : VirtualJob Description :We are seeking an experienced Linux Administrator with strong expertise in Nutanix hyperconverged infrastructure to join our team. The ideal candidate will...


  • Kolkata metropolitan area, West Bengal, India Wesben Technologies Private Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Company DescriptionWesben Technologies is an ISO certified Information Technology services company based in Kolkata, India, established in 2018. Specializing in after-sales service and system integration, we provide functional and technological repair and maintenance services for IT products. Our services include installation, field and warranty support,...


  • Greater Kolkata Area, India ESPL (Eduplex Solutions Pvt Ltd) Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    The Active Directory L1 Engineer will be responsible for providing first-level support, monitoring, and basic administration of Active Directory services. This role involves handling user account management, password resets, group policies, security permissions, and troubleshooting basic Active Directory-related issues. The L1 engineer will escalate complex...

  • Support Engineer

    1 week ago


    Kolkata, West Bengal, India Phygital Insights Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Full time|Work From OfficeThis Position is Currently OpenDepartment / Category:ENGINEERListed on Sep 04, 2025Work Location:KOLKATAJob Descritpion of Support Engineer (Tidal Admin Production Support)6-8 Years of Relevant ExperienceLooking for an experienced Support Engineer with 6–8 years of expertise in Tidal Workload Automation (Tidal Admin). The ideal...