▷ [20/09/2025] Executives

4 weeks ago

Gurugram India EXL IT service management Full time

Job Description

Role primarily involves managing inbound/outbound calls to end customers - responsibilities include receiving/making outbound calls, taking action on incoming queries, making required negotiations, updating the system, taking required action and escalation handling. Delivering results as per Service Level Agreement targets / timelines will be key, with focus on Customer Satisfaction and quality of transactions. Works towards maximizing cash inflows & reducing bad debts.

Essential Functions

- Ensure that the guidelines are followed as per standard procedures

- Ensure that the quality of the transactions is in compliance with predefined parameters

- Ensure adherence to Company Policies and Procedures

- Ensure fair methods are used to collect outstanding balance on the account

- Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns

- Achieving key targets for the process in line with the SLA (Service level Agreement)/KSFs (Key Success Factors)

- Prepare reports of the accounts assigned to the team.

Any other essential function that may occur from time to time as directed by the Supervisor

Minimum 2 years work experience in any BPO involving speaking with US/UK customers. A candidate with prior B2B Collections in outbound calling experience is mandate.

  • Walk in Interview

    3 days ago

    India Zydus Group Full time

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  • Walk In Interview

    4 weeks ago

    India ZYDUS LIFESCIENCES LTD Full time

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  • Walk In Interview

    1 week ago

    India ZYDUS LIFESCIENCES LTD Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DivisionINFOTECHJob posted onSep 17, 2025Employee TypeP-P8-Probationer-HO ExecutiveExperience range (Years)3 years - 6 yearsWalk-In Interview at Zydus Lifesciences Limited – IT CSV RoleDate: Sunday, 21st September 2025Time: 09:00 AM to 01:00 PMLocations: Ankleshwar & AhmedabadAddress: Zydus Lifesciences Limited : Zydus Corporate Park, Scheme No. 63, Survey...

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  • [20/09/2025] Executives

    4 weeks ago

    Noida, India EXL IT service management Full time

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  • ▷ [20/09/2025] Payroll Specialist

    4 weeks ago

    India Deel Full time

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    4 weeks ago

    Gurugram, Gurugram, India Fantail Full time

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  • Data Scientist

    4 weeks ago

    India MethodHub Full time

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  • [23/09/2025] Remote - Chief of Staff - Strategist

    4 weeks ago

    India Shooting Stars Foundation Full time

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