Reservations Sales Agent
6 days ago
Job Description
KWe are looking for a dynamic and customer-focused Sales & Reservation Executive to join our corporate office team in Siliguri. The role involves managing guest reservations, handling sales inquiries, and supporting business growth. Prior experience in B2B handling will be an added advantage.
Key Responsibilities:
- Manage guest inquiries through calls, emails, and online platforms, ensuring prompt and professional responses.
- Convert inquiries into confirmed bookings through effective communication and upselling techniques.
- Handle B2B client communications, group reservations, and travel partner queries.
- Maintain accurate records in reservation systems and ensure up-to-date guest and booking data.
- Coordinate with operations, front office, and revenue teams for smooth execution of bookings.
- Assist in achieving monthly sales and revenue targets.
- Provide excellent customer service by addressing guest queries and concerns efficiently.
- Prepare reservation reports and assist in sales-related documentation.
Requirements:
- Graduate/Diploma in Hospitality, Business, or related field.
- Minimum 12 years of relevant experience in hospitality reservations/sales.
- B2B handling experience will be an added advantage.
- Strong verbal and written communication skills.
- Proficiency in MS Office and familiarity with hotel reservation systems (Opera, IDS, or similar) preferred.
- Excellent customer service and negotiation skills.
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