15h Left: Associate, Channels Tech Specialists

Job Description

About the Role:

07

The Team:

S&P Global Market Intelligence is seeking an Associate, Channels Tech Specialists to join the Channels Tech Support team in Multiple locations. The team partners with Datafeed Application Specialists (DAS) and Sales Teams to provide technical assistance to clients in deployment and troubleshooting the Channels Solutions and assessing the technical environment dynamics within client sites that may impact product performance.

The Impact:

You will be able to contribute to the team and company in a meaningful way. Your position as an Associate is critical as it is the link between the end-user and our Channels products. Combining an expertise in our products with a deep understanding of who our clients are and how they use our tools, the Associate, Channels Tech Support is a consultant providing best and most efficient way for our clients to achieve quality results.

What's in it for you:

- Gets a great opportunity to talk to external clients and internal stakeholders across globe.
- Liaise with different product teams, development teams, and Platform managers to analyze and help resolve product delivery related issues.
- You will work with a global Data Feed application Specialists and Sales team responsible for Channels products like API and Xpressfeed.
- This is the place to hone your existing database and leadership skills while having the chance to become exposed to fresh and divergent technologies (e.g. .Net, Java, Web Service APIs, SOAP, XML, JSON, HTTP, PHP, SQL Server Analysis Services, Oracle, and PostgreSQL).
- As a critical member of the team, you will have the opportunity to collaborate with a global stakeholder and improvise the client experience.

Responsibilities:

- Be a Product specialist for the Channel Solutions and provide in-depth technical assistance to clients.
- Assist in deployment and troubleshooting on-the-go.
- Gain in-depth knowledge of products from a content and delivery standpoint.
- Bring new ideas for innovation and automation excellence into the support process and build projects that will help replicate and resolve client issues.
- Record accurate and timely tracking of client issues within our customer Relationship Management system (Salesforce).
- Documentation of newly found solutions and product updates.
- Collaboration with internal teams across the global organization to answer client concerns, and route improvement requests and sales leads.
- Assist Technology teams with building and maintaining resource libraries for clients, including program snippets, documentation, consultancy resources.
- Work on creating complex API, XML streaming feeds and FTP requests (POSTMAN, ARC, SWAGGER, etc.,) to use our data and assist client with query tuning and performance improvements.
- Research and gain knowledge on the rapidly evolving product offerings.
- Assess the technical environment dynamics within the client sites that may impact product performance
- Involve in testing/user-acceptance tests of new implementations.

Basic Qualifications:

- Graduate in Computer Science with 0 to 2 years of experience
- Solid communication skills (English verbal & written)
- Strong technical writing skills.
- Basic level expertise on Microsoft Suite Tools.
- Good knowledge in .Net/.Net Core/C#/Java
- Knowledge on Web Protocols (HTTP, HTTPS, FTP, SFTP, FTPS, etc.) & features/commands
- Proxy Protocols (SOCKS4, SOCKS5, HTTP, Custom, etc.) &
- Web Transport Schemes (SOAP, XML, JSON, etc.)
- Exposure to WINDOWS, UNIX or LINUX environments.
- Basic Implementation knowledge on RDBMS concepts.
- Quick learner and ability to grasp new technologies.
- Demonstrate troubleshooting, follow-through and problem-solving skills, resourcefulness, attention to detail, and strong communication skills.
- Ability to keep pace with rapid changes in products.
- Willing to work in any 5 day shifts and longer night shifts.

Preferred Qualifications:

- Graduate in Computer Science and CommerceFinance is preferred
- Prior experience in client support teams
- Knowledge on Web Development (JavaScript, Java, Python, CSS, PHP, Ruby, .Net, Objective C, R, Perl, etc.)
- Knowledge on Web Services/Architecture (SOA, PAAS, URL/URI, REST, WSDL, WADL, Service Signatures, etc.)
- Knowledge on Network & Security Protocols (Web Sockets, TCPIP, SSL, TLS, etc.)

What's In It For You

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology-the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide-so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you-and your career-need to thrive at S&P Global.

Our benefits include:

- Health & Wellness: Health care coverage designed for the mind and body.

- Flexible Downtime: Generous time off helps keep you energized for your time on.

- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

- Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

- Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: and your request will be forwarded to the appropriate person.

US Candidates Only: The EEO is the Law Poster describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

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20 - Professional (EEO-2 Job Categories-United States of America), OPRTON203 - Entry Professional (EEO Job Group)

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