Principal Software Engineer

Sprinklr is the definitive AI-native platform for Unified Customer Experience Management Unified-CXM empowering brands to deliver extraordinary experiences at scale across every customer touchpoint By combining human instinct with the speed and efficiency of AI Sprinklr helps brands earn trust and loyalty through personalized seamless and efficient customer interactions Sprinklr s unified platform provides powerful solutions for every customer-facing team spanning social media management marketing advertising customer feedback and omnichannel contact center management enabling enterprises to unify data break down silos and act on real-time insights Today 1 900 enterprises and 60 of the Fortune 100 rely on Sprinklr to help them deliver consistent trusted customer experiences worldwide What Does Success Look Like In this role you ll collaborate with cross-functional teams to deliver innovative features and platform enhancements that drive continuous improvement You ll provide architectural leadership and foster new ideas building scalable web applications using modern frameworks and micro frontend architectures Additionally you ll champion our engineering efforts by sharing insights and best practices at conferences community events and in technical blog posts What You ll Do Leadership and Team Mentoring Lead mentor and inspire a vibrant team of frontend engineers to deliver high-quality products To foster a culture of ownership accountability and continuous improvement within the team Conduct regular code reviews to ensure best practices and maintain code quality Lead knowledge-sharing sessions and encourage continual learning within the team Cross-Functional Collaboration Work closely with product managers UX designers and backend engineers to ensure seamless integration of features Translate business requirements into clear technical tasks and coordinate scope with cross-functional peers Proactively identify and mitigate cross-team dependencies Technical Excellence Drive architectural decisions promote modern best practices and ensure long-term viability Guide teams on implementing new frameworks or libraries ensuring consistent adoption Architect next-generation frontend applications and micro-frontends Performance Optimization Continuously monitor and evaluate application performance across various devices and browsers Profile and debug performance bottlenecks ensuring optimal load times Implement advanced tooling and instrumentation for proactive performance tuning Outbound Evangelism Represent the team at conferences and technical meetups sharing insights and best practices Write and publish technical blog posts to showcase innovations and thought leadership Collaborate with marketing to highlight product achievements and engineering stories What Makes You Qualified Educational Qualifications and Experience BE BTech degree in software engineering computer science or a related field 7 years of professional software engineering experience focused on web technologies focusing on React Technical Skills Hands-on experience architecting microfrontend frameworks using Webpack Module Federation and distributed runtime composition Proven expertise in React 18 and Next js Pages and App Router including SSR hydration server components and edge rendering flows Strong command over modern JavaScript and TypeScript for building robust type-safe applications Expert-level knowledge of bundler tooling Webpack Vite Rollup Turbopack with proven ability to design optimized build pipelines perform bundle analysis and manage cross-app dependencies Deep understanding of CDN configurations caching strategies and cloud deployments to ensure fast resilient delivery of frontend applications Practical experience with CI CD automation GitHub Actions Jenkins CircleCI to enable continuous testing and delivery pipelines for distributed teams Proficient in containerization and cloud platforms Docker Kubernetes AWS Azure GCP for scalable frontend deployments and environment reproducibility Familiar with monitoring and observability tools Datadog Sentry Grafana to track frontend health metrics and drive data-backed performance improvements Capable of writing and publishing technical blog posts RFCs and architectural guides to influence at organization scale and mentor senior engineers Soft Skills Exceptional problem-solving abilities Ability to clearly articulate complex technical concepts to both technical and non-technical audiences Past Experience speaking at conferences contributing to open-source projects or writing technical content Strong teamwork and communication skills Ability to thrive in a dynamic fast-paced environment We focus on our mission Sprinklr was founded in 2009 to solve a big problem growing enterprise complexity that separated brands from their customers Our vision was clear to unify fragmented teams tools and data helping large organizations build deeper more meaningful connections with the people they serve Today Sprinklr has a unified AI-native platform for four product suites Sprinklr Service Sprinklr Social Sprinklr Marketing and Sprinklr Insights Sprinklr is here to do three things Lead a new category of enterprise software that we call Unified-CXM Empower companies to deliver next generation unified engagement journeys that reimagine the customer experience Create a culture of customer obsession with trust teamwork and accountability We believe in our product Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase That means that everything and everyone can work together to service respond sell and market to customers on the channels they prefer While Unified Customer Experience Management Unified-CXM as a category is just getting started we are well on our way to creating a no-compromise unified approach to better customer experiences for the world s leading enterprise brands We invest in our people We offer a comprehensive suite of benefits designed to help each member of our team thrive Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it We offer you and your family voluntary healthcare coverage in countries where applicable We believe it is important to take time off - it is essential for your mental and physical wellbeing We provide Sprinklrites with paid time off to recharge and spend time with loved ones We want to grow our talent with purpose Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus To learn more about employee benefits by region To learn more about all-things-Sprinklr visit our candidate resource hub EEO - Our philosophy Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment We fervently believe every employee matters and should be respected and heard We believe we are stronger when we belong because collectively we re more innovative creative and successful Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal state and local fair employment practices laws We are committed to equal employment opportunity regardless of race color religion creed national origin or ancestry ethnicity sex including gender pregnancy sexual orientation and gender identity age physical or mental disability citizenship past current or prospective service in the uniformed services genetic information or any other characteristic protected under applicable law Reasonable accommodations are available upon request during the interview process To request an accommodation please work directly with your recruitment coordinator or recruiter Warning about Recruiting Scams Please be vigilant for recruiting scams impersonating Sprinklr Sprinklr will never ask you for money to pay for equipment or for unnecessary personal information during the interview process Sprinklr will also never pay in Bitcoin or send email communications from our executives Please the Federal Trade Commission s advice to avoid these types of scams If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr please do not engage and block their email or phone number immediately