Technical Lead

Job Description

About Joyful

Joyful is a leading AI-powered stakeholder communication management platform for voice of stakeholder analysis and contact center solutions. Our mission is to use AI to make all interactions between a company and its stakeholders joyful by removing friction. Joyful is a part of Germinait Solutions Pvt. Ltd.

Our Joyful modules, Engage and Listen, help businesses understand and manage stakeholder interactions across digital channels. We enable companies to provide exceptional customer experiences while maximizing the productivity and efficiency of their support teams, all through one seamless platform.

At Joyful, we're committed to fostering meaningful interactions between stakeholders and brands by providing actionable insights, personalized replies, and a joyful experience for customers, users, and employees alike.

TheOpportunity

We're seeking a talented Technical Lead who will play a pivotal role in designing, building, and scaling Joyful's AI-powered products. In this role, you will lead technical architecture decisions, guide the engineering team, and ensure our platform remains robust, scalable, and delightful to use. You'll work closely with product, design, and business teams to deliver impactful features while maintaining high code quality and performance.

In addition to technical leadership, you'll champion Vibe Codingour approach to writing clean, collaborative, and joyful code that engineers love to create and maintain. This means setting the tone for high-quality, maintainable code while fostering an environment where building software is an energizing, shared experience.

WhatYou'llDo

- Technical Leadership & Architecture:
- Lead the design and implementation of scalable, high-performance, and secure software solutions for Joyful's Engage and Listen platforms.
- Define technical roadmaps, architecture patterns, and coding best practices
- Ensure adherence to software development standards and conduct regular code reviews
- Make critical build-versus-buy and technology adoption decisions
- Team Management & Collaboration:
- Mentor and coach a team of engineers, fostering a culture of learning, ownership, and innovation
- Collaborate with cross-functional teams (product, UX, QA) to align technical solutions with business goals
- Drive agile development practices, including sprint planning, retrospectives, and backlog prioritization
- Identify and resolve bottlenecks in development, deployment, and delivery processes
- Vibe Coding Culture:
- Lead by example in practicing Vibe Codingwriting code that is clean, well-structured, and joyful to work with
- Encourage pair programming, open collaboration, and frequent peer reviews
- Maintain high coding standards while keeping the process creative and energizing for the team
- Promote a development culture where engineers feel motivated, supported, and proud of the work they ship
- Hands-On Development:
- Contribute directly to code when neededparticularly for complex modules, integrations, and performance optimization
- Oversee the development of APIs, microservices, and integrations with third-party platforms
- Ensure robust CI/CD pipelines, test automation, and monitoring systems are in place
- Innovation & Continuous Improvement:
- Stay ahead of emerging technologies in AI, cloud, and enterprise communication platforms
- Propose and implement innovative solutions to improve product performance, security, and maintainability
- Drive proof-of-concepts for new features or architectural improvements
- Ensure systems are designed for high availability, scalability, and disaster recovery

-

WhatYou'llNeed

- 6+ years of professional software development experience, with at least 2 years in a technical leadership role
- Proven expertise in Java (Spring Boot), REST APIs, and microservices architecture
- Hands-on experience with cloud platforms (AWS, Azure, or GCP) and container orchestration (Docker, Kubernetes)
- Strong understanding of relational and NoSQL databases
- Experience building scalable, high-availability systems in B2B SaaS or AI-powered products
- Solid knowledge of software design patterns, performance optimization, and security best practices
- Familiarity with frontend technologies (Angular, React, or similar) is a plus
- Excellent communication and stakeholder management skills
- Bachelor's or Master's degree in Computer Science, Engineering, or related field
- Passion for AI technologies and building software in a positive, high-energy coding environment

-

WhyJoinJoyful

- Be at the forefront of the AI revolution in stakeholder management
- Lead impactful projects with a culture of Vibe Codingwhere high-quality engineering meets great team energy
- Work with a highly skilled and passionate team
- Enjoy significant growth opportunities in a rapidly scaling organization
- A culture that values innovation, ownership, and collaborative problem-solving
- Work from our beautiful office in Goa, combining cutting-edge tech work with a high quality of life

-

At Joyful, we believe strong technical leadership is key to making every interaction seamless, intelligent, and joyful. If you're excited about solving complex technical challenges while mentoring teams to deliver exceptional products, we'd love to meet you