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Site Reliability Engineer

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Bangalore, India Awign Expert Full time

Job Title: Site Reliability Engineer

Location: Bangalore (Hybrid)

Duration: 12 Months (With possible extension)

Notice Period: Immediate Joiner

Experience: 5+ years

Job Description

We are seeking a skilled and proactive engineer with expertise in Kubernetes, Java-based applications, and cloud platforms (AWS/Azure/GCP), along with experience in ServiceNow for support ticket management. The ideal candidate will be responsible for maintaining cloud-native applications, troubleshooting production issues, and ensuring smooth operations through effective ticket handling and resolution.

Key Responsibilities:

Kubernetes & Cloud Operations:

- Deploy, manage, and monitor containerized applications using Kubernetes.
- Maintain and optimize cloud infrastructure (AWS, Azure, or GCP).
- Automate deployments and infrastructure using CI/CD pipelines and Infrastructure as Code (IaC) tools like Terraform or Helm.
- Monitor system performance, availability, and security.

Java Application Support:

- Troubleshoot and debug Java-based microservices and APIs.
- Collaborate with development teams to resolve application issues.
- Participate in code reviews and suggest performance improvements.

ServiceNow (SNOW) Support:

- Handle incident, problem, and change management via ServiceNow.
- Raise, track, and resolve support tickets in coordination with internal and external teams.
- Document root cause analysis (RCA) and resolution steps for recurring issues.

Collaboration & Documentation:

- Work closely with DevOps, QA, and development teams.
- Maintain technical documentation, runbooks, and knowledge base articles.
- Participate in on-call rotations and provide timely support for critical issues.

Required Skills:

- Strong hands-on experience with Kubernetes and container orchestration.
- Proficiency in Java and related frameworks (Spring Boot, REST APIs).
- Experience with cloud platforms (AWS, Azure, or GCP).
- Familiarity with ServiceNow or similar ITSM tools.
- Good understanding of CI/CD tools (Jenkins, GitLab CI, etc.).
- Knowledge of monitoring tools (Prometheus, Grafana, ELK, etc.)

Qualification:

- Bachelor's or Master’s degrees in Computer Science, Computer Engineering, or related technical discipline.
- Ability to work independently and to adapt to a fast-changing environment.
- Creative, self-disciplined, and capable of identifying and completing critical tasks independently and with a sense of urgency.