Platform Administrator

4 weeks ago

Bengaluru, Karnataka, India Dentsu Full time

As a Salesforce Administrator you will be managing the existing user base licenses profiles and user info You are also going to be handling daily administration support of cases within Salesforce providing power users with technical support logging managing identified problems through to resolution creation and maintenance of documentation on best practice processes policies application configuration development of user guide materials You will be administrating the Salesforce implementation to support a global user base Offer L2 support for the Salesforce platform Support user queries and Training about new functionalities launched every month by development team Support all aspects of user and license management including new user setup deactivation roles profiles permissions public groups OWD sharing settings Manage the data migrations and data loading request for Salesforce Support of the Salesforce integration with other applications and downstream systems Troubleshoot and resolve user issues in a timely manner and manage projects following agile best practices for application development Execute salesforce configuration changes including but not limited to Flow assignment rules approval processes fields page layouts record types dynamic layouts apps actions custom settings dashboards and reports Stay up to date with new Salesforce releases and evaluate new features for implementation Identify unused or underutilized platform features and work product owner to get it prioritized in product backlog Establishing best practices maintaining documentation and suggesting improvements - as our in-house expert we ll trust you to bring ideas on developments and new ways of working Requirements 3 years of experience as a Salesforce Administrator Experience working within a large global organisation is preferred Driven to succeed with the ability to creatively problem solve Negotiation skills and excellent customer service interpersonal communication and people engagement skills Strong analytical planning and organisational skills Self-motivated and able to work under initiative within a team environment with the ability to work autonomously Positive empathetic and professional manner Certified Salesforce Administrator Experience with Lightning and Salesforce App development Experience with creation and management of Flows Sales Cloud certification is essential Desirable to have ITIL Foundation certificate or experience Location BangaloreBrand BcoeTime Type Full timeContract Type Permanent

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