Billing Analyst

Job Description Sinch is a global leader in the growing market for Communication Platforms as a Service (CPaaS) and mobile customer engagement. We are specialists in allowing businesses to reach everyone on the planet, in seconds or less, through mobile messaging, email, voice, and video. We reach every phone on earth. From the lifechanging to the time-saving, we're helping our customers to interact with people like never before. For you, that means working in an environment that offers an incredible variety of exciting challenges, and the chance to impact how billions of people engage with their favourite brands. The dream of personalizing content to all 15 billion phones on the planet is no fairy tale More than 150,000 businesses, including many of the world's largest companies and mobile operators, use Sinch's advanced technology platform to engage with their customers. Moreover, Sinch has been profitable and fast-growing since its foundation. Sinch's core values are Make it Happen, Dream Big, Keep it Simple and Win Together. These values describe how our global organization works and inspire every one of our more than 5,000 employees across 55 different countries. The essence of the role: Billing Analyst As part of our continued growth, we are expanding our Finance Operations team in our Global Capability Centre (GCC) in Bengaluru. We are looking for a Billing Analyst who will play a critical role in ensuring accurate, timely, and compliant billing operations across global markets. As a Billing Analyst, you will be responsible for managing end-to-end billing processes, ensuring accuracy in invoicing, resolving discrepancies, and supporting revenue recognition. You will collaborate with cross-functional teams including Sales, Customer Success, and Finance to ensure seamless billing operations and contribute to continuous process improvements. Your responsibilities *Manage and execute monthly billing cycles for global customers, ensuring accuracy and timeliness. *Validate billing data from multiple systems and reconcile discrepancies. *Collaborate with Sales and Customer Success teams to resolve billing issues and ensure customer satisfaction. *Support revenue recognition processes in compliance with IFRS/GAAP standards. *Maintain and update billing documentation, SOPs, and process flows. *Analyse billing trends and identify opportunities for automation and efficiency. *Assist in internal and external audits by providing necessary documentation and analysis. *Partner with IT and BI teams to enhance billing system capabilities and reporting. *Ensure compliance with internal controls and company policies. *Contribute to transformation initiatives within the Finance Operations team. Skills & Experience *5-8 years of experience in billing, invoicing, or revenue operations, preferably in a shared service or GCC environment. *Strong understanding of billing systems, ERP platforms (e.g., SAP, Oracle, NetSuite), and CRM tools (e.g., Salesforce). *Proficiency in Microsoft Excel, including pivot tables, Lookup functions and data analysis. *Solid knowledge of accounting principles and revenue recognition standards. *Strong analytical and problem-solving skills with attention to detail. *Excellent communication and stakeholder management skills. *Ability to work independently and manage multiple priorities in a fast-paced environment. *Experience in global billing operations and multi-currency invoicing is preferred. Personality *You are detail-oriented, analytical, and proactive. *You thrive in a structured yet dynamic environment. *You take ownership and are accountable for delivering high-quality results. *You are a collaborative team player who enjoys solving operational challenges. *You are adaptable and open to continuous learning and process improvement. *You communicate clearly and confidently in English-both written and spoken. Being you at Sinch: We're a worldwide group of people, committed to diversity. We're working to offer an increasingly inclusive workplace wherever you are. No matter who you are, you'll be able to explore new career and growth options - sharing your voice, building your path and making it happen with us. We're proud to be an equal opportunity employer, and all qualified applicants will be considered to join our team regardless of race, colour, religion, gender identity or expression, sexual orientation, pregnancy, disability, age, veteran status, and more. Your life at Sinch: Being a Sincher is all about learning and being in pursuit of new challenges. Working in the offices, at home, or in a hybrid model, that means celebrating change and the unknown, rolling up your sleeves and seeing what impact you can have on the world. The only way is up, and you'll be reaching for the opportunities that match where you want to take your career. It's closer than you think. Are you ready Join us on our journey Know more about us: www.sinch.com