Associate, EGC

Job Description Job Description Who We Are: Saks Global is the largest multi-brand luxury retailer in the world, comprising Saks Fifth Avenue, Neiman Marcus, Bergdorf Goodman, Saks OFF 5TH, Last Call and Horchow. Its retail portfolio includes 70 full-line luxury locations, additional off-price locations and five distinct e-commerce experiences. With talented colleagues focused on delivering on our strategic vision, The Art of You, Saks Global is redefining luxury shopping by offering each customer a personalized experience that is unmistakably their own. By leveraging the most comprehensive luxury customer data platform in North America, cutting-edge technology, and strong partnerships with the world's most esteemed brands, Saks Global is shaping the future of luxury retail. Saks Global Properties & Investments includes Saks Fifth Avenue and Neiman Marcus flagship properties and represents nearly 13 million square feet of prime U.S. real estate holdings and investments in luxury markets. What This Position Is All About As an Associate You will be responsible follow the SOP to complete the transactions assigned/received via customer on calls. This role is essential to the team and applicants must be able to thrive in a high pressure, fast moving, and evolving environment. Who You Are The successful candidate must have the ability to quickly assess the Customer needs and provide the resolution as per the process stated. Need to provide the numbers (Minimum target of Inbound Calls) without impacting the Quality. Working on FCR's You Should Also Have - Excellent Communication Skills - Prior Minimum Experience in US call center of 1 year - Demonstrated ability to provide the highest level of customer service to internal and external candidates - Must be tech savvy; proficient in Word, Excel, Applicant Tracking Systems and CRM's with the ability to learn additional programs as needed. - Preference if handled Gift card processes. As the Associate you will, - Handling Inbound calls for resolving their Card/Gift card Queries based on info in the internal Software/apps we have - Analyze the problem and provide solution as per process guidelines - Following the SLA Timelines and Targets - Taking Sup Calls - Automating the process Ideas - Daily/weekly Dashboard reporting Office Hours Shifts will be Night (10 PM 7 AM IST) May very as per process requirement in future. How Often You May Travel - NA Your Life And Career At Saks Global - Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation - Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate - Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental) Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.