Senior Principal Consultant- Salesforce-fsl Solution Architect

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Senior Principal Consultant- Salesforce-FSL Solution Architect A Field Service Lightning FSL Solution Architect is responsible for designing and implementing scalable Salesforce solutions for field service operations This role requires deep expertise in Salesforce Field Service Lightning Service Cloud and technical architecture Here are some key responsibilities Responsibilities 1 Requirement Gathering Collaborating with stakeholders to understand business needs and translating them into technical specifications 2 Solution Design Designing and configuring Salesforce Field Service Lightning solutions to meet specific business requirements 3 Implementation Leading the implementation and deployment of Field Service Lightning solutions 4 User Training Providing training and support to end-users to ensure they can effectively use the system 5 System Optimization Continuously optimizing Salesforce processes to enhance efficiency and effectiveness 6 Technical Support Troubleshooting and resolving any issues related to Salesforce Field Service Lightning 7 Documentation Documenting processes creating user guides and maintaining detailed records of services performed Qualifications we seek in you Minimum qualifications B E or B Tech or MCA Salesforce Platform Proficiency in Salesforce including Service Cloud and Field Service Lightning Configuration and Customization Experience in configuring and customizing Salesforce solutions to meet business needs Data Management Knowledge of data management practices including data migration and integration Mobile Solutions Familiarity with mobile solutions and applications for field service operations APIs and Integration Experience with Salesforce APIs and integration with other systems Problem-Solving Ability to identify issues and develop effective solutions Communication Strong verbal and written communication skills to interact with stakeholders and end-users Project Management Skills in managing projects including planning execution and monitoring Team Collaboration Ability to work effectively with cross-functional teams Customer-Focused A customer-centric approach to ensure solutions meet user needs and expectations Preferred qualifications Certifications in Salesforce Product Owner Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training