3rd Line Network Security Engineer

4 weeks ago

Jūnāgadh, India iConsultera Full time

Job Title: 3rd Line Network Engineer Location: Ahmedabad, Gujarat, India Shift Time: UK Shift Job Description - To manage and own support tickets for existing customer services - To design and implement changes as per the client’s requirements. - To work closely with the 2nd Line Service Desk team and the Solution Delivery team to support customers and configuration tasks. Responsibilities - Regular communication, verbal and written, with existing customers - Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk - To take ownership and effectively manage support tickets for incidents, changes, and service requests - To plan and complete projects as assigned to you by the Head of 3rd Line Network Support. - Documented customer solutions – CMDB, Visio documentation, technical summary write-up - DR/Failover Testing - To provide support and mentoring to 2nd Line engineers - Provide resources to the solution delivery team in supporting the configuration and implementation of new customer projects - On-call rota out of hours for high-priority incidents Required Experience - Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level - In-depth knowledge of configuring and troubleshooting network security devices/protocols - Ability to troubleshoot and isolate faults to identify root causes and bring to resolution - Advanced knowledge of layer 2 and 3 protocols - Experience using at least one of the following firewalls: Palo Alto, FortiGate, and Cisco ASA. - This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs. - Strong knowledge of OSPF and BGP in an ISP environment - Proficient in packet capture and interpretation - Familiarity with Cloud products such as Azure / Amazon AWS - Experience working within a Managed Service Provider Environment. - Minimum Basic experience with network automation/programing such as Ansible/Python Required Technical Skill - Switching; Cisco, Meraki, Aruba, HP, Dell, Juniper - Wireless; Cisco, Meraki, Aruba - Security; Palo Alto, Prisma, Fortinet, Cisco ASA - SD-WAN; Citrix, Viptela, Meraki, Fortinet, Nuage - Cisco NAC ISE, SD-A/DNAC, DOT1x - Cisco Nexus 7xxx, 5xxx, 2xxx series.

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