Data Center Manager, Data Center Operations

Description AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure In other words we re the people who keep the cloud running We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on We work on the most challenging problems with thousands of variables impacting the supply chain - and we re looking for talented people who want to help You ll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles You ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers And you ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion You will be a proven manager with experience managing teams of high performers You will have the ability to refine and develop processes to optimize operational excellence in every area of your role You will be able to drive performance levels to achieve the pace at which we build and operate Data Centers in India for Amazon Data Services India Private Limited ADSIPL You will have previous experience in Data Centers either building or managing or both along with exposure to developing great relationships with both internal teams and external vendors You will also have a passion for technology along with a desire to be the best at your job every day Key job responsibilities About The Role As a Data Center Manager in ADSIPL you will get to manage the world s largest Cloud Computing Infrastructure in India We encounter interesting challenging complex problems every day being a technical manager in ADSIPL means that you can innovate to solve these issues and help drive Operations Excellence in all areas of your role Your day job at ADSIPL will include but not limited to - Managing and developing teams of engineers providing both technical and leadership expertise and ensuring highest levels of performance - Maintaining existing co-located and in-house Data Centers - Helping build and bring online new Data Centers - Constantly improving all our processes and procedures We believe there is nothing we cannot improve - Assisting managing relationships with external vendors contractors - Liaising with internal teams management groups - Ensuring we adhere to and exceed local Health Safety standards in all our Data Centers - Creating and maintaining metrics on all aspects of our Data Centers and utilizing those metrics to drive positive changes - Assisting in implementing service methodologies including incident management problem management change management capacity management etc What are we looking for in a successful AWS Returner Data Centre Manager DCM candidate along with the technical knowledge and experience People Management As a successful candidate you will have managed a team of at least 5 individuals over a period of at least 3 years You will be able to demonstrate how you have continued to improve performance of an existing team along with displaying skills in creating or growing a team Experience managing both high low performing employees will be of advantage along with conflict management Incident Management You will have a lot of experience dealing with high severity situations show a clear understanding of the wider blast implications of any issue outage and potential consequences of differing outcome scenarios You will also have experience in Change Management Fault Management Vendor Management An Amazon individual has to deal with vendors contractors security companies You will be able to prove you have experience dealing with external vendors and be able to display incidents of both problem conflict management when dealing with same Process Improvement You will be able to demonstrate an ability of taking both a good working process a bad process and improving You will have experience in processes mapping implementing remediation steps and how this affected the overall business you were working in Experience in Kaizen Lean Six Sigma is preferable Health Safety Health Safety should be at the forefront of every manager s mind Managers should be able to positively influence the Safety culture of the Data Center organization About the team About AWS Diverse Experiences Amazon values diverse experiences Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply If your career is just starting hasn t followed a traditional path or includes alternative experiences don t let it stop you from applying Why AWS Amazon Web Services AWS is the world s most comprehensive and broadly adopted cloud platform We pioneered cloud computing and never stopped innovating - that s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses Work Life Balance We value work-life harmony Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture When we feel supported in the workplace and at home there s nothing we can t achieve Inclusive Team Culture AWS values curiosity and connection Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique Our inclusion events foster stronger more collaborative teams Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do Mentorship and Career Growth We re continuously raising our performance bar as we strive to become Earth s Best Employer That s why you ll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional Basic Qualifications - Experience that includes strong analytical skills attention to detail and effective communication abilities - 4 years of data center engineering or operations experience - 3 years of managing IT technical teams with significant personnel management experience and examples of developing engineers and building successful teams experience Preferred Qualifications - Bachelor s degree or above in engineering or equivalent STEM Science Technology Engineering and Mathematics field or 4 years of network and operating system support experience - 1 years of Agile methods and processes experience - Experience in capacity planning operations planning business analysis or similar - Knowledge of Lean Kaizen Six Sigma concepts - Experience implementing change management successfully transitioning programs into large-scale operations Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner