Systems Reliability Engineer Ii

Hungry Humble Honest with Heart The Opportunity Are you a seasoned Systems Reliability Engineer with a passion for troubleshooting complex technical issues expertise in networking and virtualization and a customer-driven mindset If so you ll thrive in our collaborative team environment at Nutanix where you will have the opportunity to work on innovative projects enhance customer satisfaction and grow alongside top-tier technology specialists in a supportive hybrid work setting About the Team The Systems Reliability Engineer II will join a dynamic and collaborative team focused on delivering exceptional customer support at Nutanix This team based in Pune comprises top-tier technology specialists who emphasize innovation problem-solving and continuous learning The culture promotes knowledge-sharing and teamwork all aimed at improving customer satisfaction and contributing to overall business success by engaging in cutting-edge projects that directly impact customer experiences You will report to the Manager Worldwide Support who fosters a supportive and customer-centric leadership style This manager emphasizes collaboration and growth ensuring that each team member has opportunities to contribute effectively and excel in their role The work setup for this position is hybrid requiring team members to be in the office three days a week to facilitate meetings and collaboration while allowing flexibility for remote work on the remaining days This role does not require travel allowing you to focus on delivering outstanding support and service to our customers while maintaining a healthy work-life balance in a hybrid setup Your Role Troubleshoot and resolve complex technical issues for customers ensuring high satisfaction levels Collaborate with developers to identify and improve product serviceability by addressing defects Analyze customer data to enhance product reliability and mitigate risks Foster partnerships with technology allies for issue resolution and ecosystem improvements Mentor and guide junior team members promoting a collaborative and growth-oriented team environment Contribute to and expand knowledge bases facilitating continuous improvement efforts Champion customer needs by gathering feedback and advocating for product enhancements Provide rotational support coverage during weekdays and off-hours as necessary What You Will Bring 4-6 years of experience in Systems Reliability Engineering or similar roles Strong expertise in troubleshooting Virtualization preferably VMware ESXi Networking layer 2 3 Linux Systems DevOps and Cloud technologies Proficient in both written and verbal communication for effective collaboration across teams Experience resolving complex technical issues directly with customers Degree in Engineering or Computer Science preferred Customer-driven mindset with a focus on delivering high-quality support experiences Familiarity with technologies from partners like VMware Citrix and Microsoft Ability to develop tools and contribute to improving internal and external knowledge bases Work Arrangement Hybrid This role operates in a hybrid capacity blending the benefits of remote work with the advantages of in-person collaboration For most roles that will mean coming into an office a minimum of 3 days per week however certain roles and or teams may require more frequent in-office presence Additional team-specific guidance and norms will be provided by your manager Nutanix is an equal opportunity employer Nutanix is an Equal Employment Opportunity and in the U S an Affirmative Action employer Qualified applicants are considered for employment opportunities without regard to race color religion sex sexual orientation gender identity or expression national origin age marital status protected veteran status disability status or any other category protected by applicable law We hire and promote individuals solely on the basis of qualifications for the job to be filled We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment free of unlawful discrimination intimidation or harassment As part of this commitment we will ensure that persons with disabilities are provided reasonable accommodations If you need a reasonable accommodation please let us know by contacting