Manager- Training, Packer

3 weeks ago

Mumbai, India Porter Full time

Porter: Creating Impactful Journeys

At Porter, we're not just passionate about improving productivity; we're on a vision to Moving a billion dreams one delivery at a time. We empower businesses, both large and small, to optimize their operations and unleash unprecedented growth in their core functions. Join us in pioneering the future of last-mile logistics, one that's poised to disrupt the industry and redefine the way we think about transportation.

Why Porter?

- Industry Leadership: As the fastest-growing leader in last-mile logistics, we have a pan India and International presence with operations spanning multiple cities. With a fleet size exceeding 750k driver partners and 15 million customers. Porter is at the forefront of this dynamic and rapidly expanding sector.
- Cutting-Edge Technology: Our industry-best technology platform has garnered over $150 million in investments from renowned backers, including Sequoia Capital, Kae Capital, Mahindra Group, LGT Aspada, Tiger Global, and Vitruvian Partners. We leverage technology to drive efficiency, innovation, and unparalleled service.
- Ambitious: We're not just solving problems; we're addressing a massive challenge and going after a market with a valuation surpassing $50 billion USD. Our ambition extends beyond last-mile delivery; we aim to disrupt all facets of logistics, including warehousing and LTL transportation.
- Thriving Community: Join a community of passionate individuals who are committed to doing the best work of their lives. At Porter, we value the spirit of collaboration, innovation, and embracing challenges head-on.

Be a Part of Something Extraordinary:

If you're ready to make an impact, be at the forefront of innovation, and embrace the challenges and opportunities of a fast-paced work environment, Porter is the place for you. We're not just building a brand; we're creating a household name in transportation. Join us and be part of the revolution – where every day is an opportunity to redefine what's possible.

If you are ready to make a significant impact and shape the future of Porter, apply now and be part of our exciting journey

Company URL: https://porter.in/

Key responsibilities:

- Own the end-to-end training and engagement strategy for vendors and supervisors across categories viz. Intracity & intercity
- Manage training centres, trainers, and curriculum delivery ensuring standardization across geographies.
- Conduct periodic audits, refreshers, and feedback sessions to bridge gaps in vendor performance.
- Work with operations and vendor management teams to align training with business goals and customer experience.
- Measure outcomes like vendor certification, NPS improvement, service quality scores, and partner retention

Skills:

- Design & Deliver Training Programs – Ability to build and run impactful training and engagement initiatives.
- Analytical Skills – Proficiency in Google Sheets and ability to build analyses with limited support.
- Team Leadership – Strong people management and collaboration skills.
- Process Building – Capability to design, implement, and scale processes from scratch.
- Operational Excellence – Ability to thrive in a fast-paced environment with minimal guidance.

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