Senior Director, Software Engineering

Toast is driven by building the restaurant platform that helps restaurants adapt take control and get back to what they do best building the businesses they love As a Senior Director of FinTech Engineering you will collaborate closely with peers across Toast and connect your teams work to Toast s broader mission You will help shape product direction through technical insight and you will contribute to the technical roadmap for the evolution of our products You will grow high performing teams and develop their skills over time You love finding creative ways to help your teams become more effective efficient You are passionate about customer experience and will work closely with product design counterparts to validate and deliver the customer job-to-be-done On a given day you might be reviewing solution designs coordinating discussions between partner teams collaborating on roadmaps with architectural and product stakeholders and conducting 1 1s Responsibilities Drive delivery of business outcomes across multiple teams including planning execution and measuring impact Partner closely with Toast FinTech leaders across PM UX Engineering Business Customer Care and Fintech Operations to define actionable valuable work for the team Keep product quality high with continuous delivery improvements in collaboration with TechOps QA Ensure end-to-end delivery of software including team ownership of monitoring and production issue remediation Incorporate advances in software technology into our solutions to ensure we make best advantage of industry best practices Define and support career development plans for your team Mentor and coach both new and experienced Engineering Managers Team Leads Grow teams to meet business needs Contribute to building Toast s brand as an innovative high-tech high-growth Restaurant and FinTech leader Desired Profile Experience with hiring and developing empowered teams Over 20 years of experience in building and operating software within SaaS environments including 5 years in leadership or equivalent roles Experience with FinTech products is a strong plus Knowledge of the payments ecosystem and PayFac responsibilities and International payments An understanding of building fraud platforms including charge backs A bias towards action with the ability to balance between getting things done and making things perfect A proven ability to influence decision-making at all levels within an organization A strong sense of empathy for customers and teammates Entrepreneurial mindset comfortable with high growth and developing clarity from ambiguity Diversity Equity and Inclusion is Baked into our Recipe for Success At Toast our employees are our secret ingredient-when they thrive we thrive The restaurant industry is one of the most diverse and we embrace that diversity with authenticity inclusivity respect and humility By embedding these principles into our culture and design we create equitable opportunities for all and raise the bar in delivering exceptional experiences We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs Our goal is to build a strong culture of connection as we work together to empower the restaurant community To learn more about how we work globally and regionally check out Apply today Toast is committed to creating an accessible and inclusive hiring process As part of this commitment we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process If you need an accommodation to access the job application or interview process please contact For roles in the United States It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment An employer who violates this law shall be subject to criminal penalties and civil liability