(Immediate Start) DESKTOP SUPPORT ENGINEER L2

2 weeks ago

Bengaluru, India Allied Digital Services Limited Full time

Job Description DESIGNATION:DESKTOP SUPPORT ENGINEER L2 DESCRIPTION: The IT Support Engineer will be responsible for providing technical assistance to bank employees, ensuring smooth operations of banking applications, resolving hardware/software issues, and assisting with IT security implementations. The role requires expertise in troubleshooting banking applications, coordinating with different IT teams, and supporting end-users both remotely and onsite. Key Responsibilities: - Application & Software Support: - Install, troubleshoot, and support T24 (Temenos) application. - Troubleshoot core banking web application issues. - Install and support ICCS applications for FAB major users. - Coordinate with the Application and IMAG teams for access and password-related issues. - Migrate and configure Outlook emails for users. - IT Security & Compliance: - Install and configure Pulse Secure VPN for WFH employees. - Implement BitLocker encryption on bank laptops. - Assign and implement Vasco tokens for user authentication. - Install and update DLP (Data Loss Prevention) software on desktops and laptops. - Technical Support & Troubleshooting: - Provide remote and onsite support for 10 FAB branches in Abu Dhabi and 2 back-office locations. - Troubleshoot printers, Qmatic servers, and display issues in FAB branches. - Handle technical issues through HP Service Manager and RPA tools. - Assist in the Windows 10 migration project for bank laptops and desktops. KRA: Performance Indicators - Application & Software Support- % of resolved application issues within SLA - Number of successful T24/ICCS installations IT Security & Compliance - Timely implementation of BitLocker and Vasco tokens - Compliance with DLP policies Technical Support & Troubleshooting - First-call resolution rate - Number of tickets closed within SLA Remote & Onsite Assistance - User satisfaction rating - % of remote issues resolved without onsite visit Windows 10 Migration - Number of systems successfully migrated - Downtime minimized during migration DEPARTMENT:GLOBAL CSD Experience:4-6 QUALIFICATION:B TECH,B E in Electronics & Communication SKILL:Azure, Compliance, Hardware and Networking, Hardware Asset Management, Wintel, Soft Skill, ITIL, AD and O365,Communication,Windows Server ,Data Center EMPLOYMENT TYPE:Probation LOCATION:Bangalore

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