iTero Field Service Support

3 weeks ago

Chennai, India Align Technology Full time

Job Description

Position: Field Clinical Trainer iTero

Location: Chennai, India

Work Schedule:

- 6 days/week (Monday to Saturday)
- Flexible work hours (8:30 AM to 8:00 PM, as required)
- Must be comfortable carrying instruments weighing up to 25 kg

Role Expectations

- Opportunity for absorption into Clinical or Sales Division based on performance
- Field-based support and training for iTero scanner users
- Serve as a key point of contact for training and clinical support

Essential Duties and Responsibilities

Deliver Results

- Support assigned accounts and collaborate with internal teams
- Submit daily reports including customer feedback
- Partner with the sales team to build a high-performance environment
- Stay up to date with competitive activities and market intelligence
- Maintain professional behavior and appearance at all times

Drive Best Outcomes

- Gain and maintain deep product knowledge of the iTero scanner
- Train stakeholders on product usage, sales approaches, and territory management
- Provide field coaching and ongoing support to customers
- Perform in-field assessments to evaluate product knowledge and provide feedback
- Ensure customer satisfaction through quality follow-ups and feedback collection

What We're Looking For

Technical Qualifications

- Proficient in troubleshooting and resolving technical issues
- Ability to explain technical concepts to non-technical users
- Good understanding of MS Windows operating systems

Non-Technical Qualifications

- Strong interpersonal and cross-functional collaboration skills
- High attention to detail
- Comfortable working in fast-paced, high-growth environments
- Self-motivated and adaptable, with a roll-up-your-sleeves approach
- Excellent communication skills across all levels of an organization
- Ability to work independently and as part of a multicultural team
- Resilient and solutions-oriented mindset when faced with ambiguity

Education and Experience

- Bachelor of Dental Surgery (BDS) Mandatory
- Prior experience in dental/orthodontic technology or clinical training is a plus

Skills Required

- Language: Proficiency in English required (ability to read, interpret, and follow technical documents, safety instructions, and procedure manuals)

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