Vice President Global

3 days ago

Jaipur India Impetus Career Consultants Full time

Job Description Position VP - Global Operating Leader Experience: 23+ years Location: Jaipur Overview: The Global Operating Leader will drive end-to-end service delivery for F&A (PTP, OTC, RTR), acting as the key contact for GBS and business stakeholders. The role ensures operational excellence, transformation, people leadership, and profitability while leveraging AI and data-driven decision-making. Key Responsibilities: - Lead global service delivery, ensuring SLA compliance and client satisfaction. - Establish governance frameworks, manage escalations, and lead steering committees. - Oversee people leadership, staffing, engagement, diversity, and leadership pipeline. - Drive financial performance (cost-to-serve, EBITDA, profitability). - Embed AI, analytics, and digital transformation into operations. - Manage contract renewals, billing, scope changes, and productivity governance. - Collaborate with LDT, KM, Transition, ERC for transformation, training, and compliance. Key Competencies: - Strategic vision, problem-solving, and innovation. - Client relationship management and operational efficiency. - Financial acumen and risk/governance compliance. - Strong leadership, cultural development, and digital proficiency (AI, data). Qualifications: - Bachelor's degree; . - Significant experience in global BPO/outsourcing operations leadership. - Expertise in F&A (RTR, PTP, OTC) and managing multi-regional teams. - Knowledge of Lean/Six Sigma, digital tools, and automation. - Strong communication, analytical, and stakeholder management skills.

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