Autocad Designer

2 weeks ago

Mumbai, Maharashtra, India Shiva Systems and Technologies Pvt. Ltd. Full time
Location: Western Express Highway Metro Station, Andheri Kurla Road, Andheri East, Mumbai 400099, Maharashtra

Company Description

Established in 1997, Shiva Systems and Technologies Pvt Ltd (SSTPL) in Mumbai, Andheri (East) is a leading provider of engineering software solutions across the CAD Industry. We are seeking a detail-oriented AutoCAD Designer with a strong background in AutoCAD and preferably other CAD platforms. The ideal candidate will be responsible for testing 2D/3D CAD software and providing support to end-users.

Role Description

We are seeking a skilled and customer-focused AutoCAD Designer to join our team in delivering technical support and design consultation to clients who have purchased or are considering purchasing 2D and 3D CAD software through our platform. As part of a software development company specialising in CAD solutions, you will bridge the gap between technical expertise and customer success by providing installation assistance, design guidance, troubleshooting, and software demonstrations.

Qualifications:

- Diploma or Bachelor's degree in Mechanical Engineering, Architecture, Civil Engineering, or related field.
- Minimum 2–3 years of experience using AutoCAD (2D and 3D).
- Experience with CAD software licensing, deployment, and support is a strong advantage.
- Excellent understanding of technical drawing standards and design principles.
- Strong problem-solving and customer service skills.
- Ability to communicate technical information to non-technical clients.
- Knowledge of other CAD platforms (e.g., Revit, SolidWorks, SketchUp) is a plus.

Key Responsibilities:

- Client Support & Consultation:
- Provide technical support to clients using or evaluating 2D and 3D AutoCAD software.
- Assist clients with software installation, setup, and license activation.
- Offer guidance on CAD features, tools, and best practices to maximise user productivity.

- Design & Drafting Services:
- Create, review, and edit technical drawings, blueprints, and 3D models using AutoCAD.
- Collaborate with clients to convert design concepts into accurate and feasible CAD representations.
- Ensure drawings comply with industry standards and client specifications.

- Pre-Sales Support:
- Support the sales team by providing product demonstrations and answering technical questions related to CAD software.
- Assist potential customers in selecting the appropriate CAD tools based on their business needs.

- Documentation & Reporting:
- Maintain detailed documentation of support tickets, common issues, and solutions.
- Prepare CAD user manuals, tutorials, and knowledge base articles as needed.

- Continuous Learning:
- Stay current with updates in AutoCAD and related CAD software tools.
- Attend training sessions and participate in certification programs to maintain a high level of technical expertise.

What We Offer:

- Competitive salary and benefits package
- Opportunities for professional growth and CAD certifications
- Collaborative, innovative, and tech-driven work environment
- Access to the latest CAD tools and resources

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