Sr Associate, Fraud Analysis

Calling all innovators - find your future at Fiserv Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved If you want to make an impact on a global scale come make a difference at Fiserv Job Title Sr Associate Fraud AnalysisWhat Does a great Member Relations Team Client Service Representative do at FiservOur Point of Sale POS Client Services team is responsible for supporting the operational needs of Card Services clients throughout the US Our clients are Merchants and Financial Institutions FIs that utilize Fiserv debit card processing products and services Our group provides phone and email support in areas such as transaction inquiry settlement out of balance reports database set-up client notifications and client tool access Each Client Service Representative should have an understanding our product services and utilizing various systems and platforms to service the client inquiries and support requests while working closely with various internal groups What you will do Answering incoming inquiries from our customers to resolve customer questions and concerns Providing accurate information and quality customer service Provide continuous feedback and status updates in systems and to key stakeholders Researching customer inquiries utilizing company resources and document customer conversations information questions corrective action answers via C360 Research and answer questions related to Transaction history and anomalies utilizing Splunk Upcoming change and maintenance windows utilizing ServicePoint Transaction history and or client data via Star Station or Client Central Responding to client inquiries through C360 What you will need to have Excellent communication skills - verbal and written Customer-Focused Attitude to deliver exceptional customer service and resolving client issues Problem-Solving skills Strong organizational and time management skills to handle multiple tasks and prioritize work effectively Familiarity with communication tools for managing client interactions and data Attention to detail ensuring accuracy in client information transactions and communications Work collaboratively with colleagues across departments and contribute to a positive team environment Experience in Client support projects and ability to collaborate with stakeholders to provide solutions What would be nice to have Education Bachelors or masters degree in computer science or a related field Industry Experience Experience in Cards and Payments domains and products Thank you for considering employment with Fiserv Please Apply using your legal name Complete the step-by-step profile and attach your resume either is acceptable both are preferable What you should know about us Fiserv is a global leader in payments and financial technology with more than 40 000 associates proudly serving clients in more than 100 countries As one of Fortune xc2 xae magazine s World s Most Admired Companies 9 of the last 10 years one of Fast Companys Most Innovative Companies and a top scorer on Bloombergs Gender-Equality Index we are committed to innovation and excellence Our commitment to Diversity and Inclusion We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment Please contact us to request accommodation Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and or to steal money or financial information Any communications from a Fiserv representative will come from a legitimate business email address We will not hire through text message social media or email alone and any interviews will be conducted in person or through a secure video call We wont ask you for sensitive information nor will we ask you to pay anything during the hiring process We also wont send you a check to cash on Fiservs behalf If you see suspicious activity or believe that you have been the victim of a job posting scam you should report it to your local law enforcement