Storage and Backup SME

Job Description

- Subject matter expert and in-depth hands on experience managing Dell EMC Unity, VPLEX, PowerStore, PowerScale (Isilon), Brocade SAN fabric, NetApp, PureStorage, IBM Flashstorage, and Dell EMC Networker backup
- Subject matter expert and in-depth hands on experience managing SAN, NAS, data archive and retention solutions.
- Design and prepare solution blueprint, high level and low level design of infrastructure diverse solutions for above technologies to implement, migrate, integrate or transform the services in datacenters on premises, hybrid and native cloud (Azure and AWS) environment.
- In depth knowledge and hands on experience integrating above technologies with Servers, Virtualization and Database solutions
- Extensive experience in datacenter migrations / expansions involves above technologies using storage replication and data migration methodologies.
- Design, configure and support of Active-Active datacenter with Zero RPO.
- Expertise in automating the technology stack using Ansible, GIT, Splunk, REST API and native scripting for provision, upgrade, changes and management.
- Strong knowledge in monitoring solutions such as Splunk, Dell EMC SRM, EMC CMCNE / SanNAV, Dell EMC DPC DPA, Dell SCG, DDMC and Pure1
- Good knowledge on Windows, Linux, Virtualization, Networking and Security products / principles
- Ensure license compliance of products
- Researches, identifies, selects and tests technology products required for solution delivery and architectural improvements
- Establishes, implements and documents the technology implementation, integration and migration strategies to help the organization achieve strategic goals and objectives
- Design and document DR architecture to ensure business continuity
- Keep current on industry trends and new technologies for the system architecture
- Manage the integrated infrastructure solutions to help business functions achieve objectives in a cost-effective and efficient manner.
- Harmonize and maintain the standardization in IT infrastructure solutions in datacenters in accordance to global IT architecture and security standards
- Identifies gaps, strategic impacts, financial impacts and the risks in the technical solution or offering, and provides technical support
- Define the monitoring KPI s and thresholds for proactive detection of availability and performance of technology stack.
- Prepare, maintain and track the roadmap of technology refresh to improve efficiency, reliability and performance, eliminate technical debt and security risks
- Diagnose complex Infrastructure issues and drive support team to ensure zero impact delivery of services through Incident, Problem, Change and risk management.
- Support technical support teams to fix critical incidents and perform root cause analysis
- Periodically audit existing systems infrastructure and architecture to ensure an quality, compliance, accurate, high-level understanding of present capabilities
- Periodically perform the assessment of existing systems infrastructure and provide recommendations to capacity, improve quality, high availability and performance.
- Recommend and coordinate upgrades, assisting business functions in technology planning aligned with growth projections from IT managers.
- Work with IT managers, understand the requirements / issues and guide technology support teams with strategic and technical steps to provide solution. Defines system solutions based on business function needs, cost, and required integration with existing applications, systems or platforms.
- Report to IT managers and key stakeholders regarding findings, making recommendations and providing clear roadmaps for successful changes and upgrades
- Collaborate with other IT managers, other infrastructure teams and application eco domains to develop highly available and reliable systems solutions capable of supporting global IT goals
- Oversee the support teams that implement changes in infrastructure, ensuring seamless integration of new technologies.
- Coordinate with project teams and IT managers to track and implement the infrastructure migration and changes. Review infrastructure changes and advise the steps and plan to ensure business continuity.

Qualifications

- Bachelor s degree in Information Technology, Computer Science, or a related field.
- 15+ years of experience in IT architecture/SME role.

Preferred Qualifications/Certifications

- Related technology certifications are highly desirable. Strong hold on EMC platform.

Leadership Soft Skills

- Excellent leadership, decision-making, and team-building abilities.
- Strong problem-solving skills with a focus on root cause analysis and proactive prevention.
- Analytical abilities, proficient in analyzing data and creating reports.
- Exceptional verbal and written communication and training skills, with the ability to convey technical concepts to non-technical audiences.
- Ability to work under pressure in high-stakes situations with a calm and focused approach.