Urgent Front Desk

4 weeks ago

Delhi NCRGhaziabad, India unHR Full time
Location: Shalimar Garden, Ghaziabad

Employment Type: Full-time

Working Hours: 9:30 AM - 8:00 PM

Website: https://dentwinindia.com

About the Role:

We are looking for a smart, presentable, and well-spoken professional to manage front desk operations at our dental clinic. The ideal candidate should have a strong customer service mindset, a flair for communication, and the ability to handle both patient interactions and digital lead follow-ups effectively.

Key Responsibilities :

- Greet and assist patients warmly at the front desk

- Handle inbound calls, appointment bookings, and walk-in queries

- Maintain daily CRM entries and reporting tasks accurately

- Coordinate with online inquiries via WhatsApp, Facebook, Google, etc.

- Assist with patient follow-up calls, online reviews, and recall campaigns

- Ensure a clean, welcoming, and professional reception area

- Collaborate with the dental and admin teams for a smooth patient experience

Requirements:

- Graduate (preferably BBA or MBA)

- Minimum 2 years in a similar front desk or customer-facing role

- Excellent verbal and written communication

- Basic computer literacy (MS Office, Google Sheets, CRM tools)

- Strong interpersonal skills and a warm personality

- Comfortable with digital communication tools (WhatsApp, social media)

Preferred Traits:

- Good looking and well-groomed

- Soft-spoken with a pleasant demeanor

- Professional, punctual, and detail-oriented

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