▷ 15h Left: Process Associate
4 weeks ago
Job Description
Customer Service Executive - Blended Process at IGT Solutions (Gurgaon)
Company: IGT Solutions (A Next-Gen Customer Experience Company)
Location: Gurgaon, India
Employment Type: Full-time
About IGT Solutions:
IGT Solutions is a global leader in providing integrated BPM (Business Process Management), Technology, and Digital Services & Solutions. We partner with the world's most innovative brands to deliver transformative customer experiences (CX). Join our dynamic team in Gurgaon and be the voice of our valued customer
The Opportunity: Customer Service Executive - Email Process
We are hiring highly motivated and articulate individuals for a Customer Service Executive role. You will be responsible for managing and resolving customer queries for one of our prestigious travel clients in the financial services sector, delivering an exceptional service experience.
Key Responsibilities:
- Manage customer inquiries and resolve issues efficiently and accurately through written and Verbal communication (Calls, Emails, Chat).
- Maintain a high standard of English communication, ensuring clarity, conciseness, and correct grammar in all correspondence.
- Adhere to defined process flows and service level agreements (SLAs) for timely customer resolution.
- Document customer interactions and transactions meticulously in the designated systems.
- Collaborate with internal teams to escalate and resolve complex customer concerns.
What We Require:
- Education: UG / Graduate in any fields can apply.
- Experience: Minimum 6 months of proven experience in an International Customer Service role is essential (Voice, Email, or Chat process experience will be highly preferred).
- Excellent proficiency in verbal English communication and comprehension.
- Strong customer orientation, problem-solving abilities, and attention to detail.
- Willingness to work in a challenging and high-energy environment.
Work Structure:
- Working Days: 5 days working week.
- Salary: Upto 32k CTC + Retention Bonus + Good Incentives
- Shift: Rotational Shifts (candidates must be comfortable working in a 24/7 environment, including night shifts if required).
- Week Off: Rotational Week Off.
- Perks: Transport facility available (within defined operational limits/routes).
Ready to join a globally recognized CX brand
If you meet the above criteria and are looking for a fantastic opportunity in Gurgaon, click Apply Now to begin your application
#IGTSolutions #CustomerService #EmailProcess #JobsInGurgaon #BPOJobs #Hiring #CustomerExperience #GraduateJobs
For Further Details
HR Priyanshi Goyal
9625719173
-
Processing Head
4 weeks ago
Gurugram, Gurugram, India Olam Agri Full timeJob Description Business Information Our team sources natural rubber from over 20,000 smallholder farmers in Cte d'Ivoire. We then process the coagulated cup lump rubber into Technically Specified Rubber (TSR) and export to destinations in Europe, Americas, and Asia. Our factory at Aniassue has one of the most modern setups around the world. It employs over...
-
Customer Service Associate II-Consumer
4 weeks ago
Gurugram, Gurugram, India FIS Full timeJob Description Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired General Equivalency Diploma General Duties & Responsibilities - Provides customer support by phone, email or instant message to consumers. Serves as primary contact for inbound customer issues. Escalates more technical...
-
▷ (15h Left) Senior Associate Business Analyst
4 weeks ago
Gurugram, India orangemantra Full timeJob Description Job Description As a Senior Associate Business Analyst, you will have complete functional expertise of Orange Mantra's services & solutions, and knowledge of technical architecture of the technology and services. - Document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis, and...
-
▷ 15h Left! HR Admin
4 weeks ago
Gurugram, Gurugram, India myHQ by ANAROCK Full timeJob Description Role Overview We are looking for a proactive and detail-oriented Senior Executive / Associate Manager Administration to manage day-to-day administrative operations at myHQ. The role will involve overseeing travel management, vendor coordination, office supplies, and providing strong support for employee engagement initiatives. The ideal...
-
▷ (15h Left) Process Developer - Voice
3 hours ago
Gurugram, Gurugram, India Genpact Full timeJob Description Inviting applications for the role of Process Developer - Voice! We are looking for candidates for Voice process with excellent comprehension skills for Australia & New Zealand customers. A confident, diligent professional who focuses on preventing fraud and providing assurance to our customers. Preferred candidates with prior experience in...
-
▷ [15h Left] InP - Call Center Supervisor I
3 weeks ago
Gurugram, Gurugram, India FIS Full timeJob Description Position Type Full time Type Of Hire Experienced (relevant combo of work and education) Education Desired Associate's Degree Travel Percentage 0% General Duties & Responsibilities - Oversees one or more teams of customer service associates who handle customer service inquiries and problems via phone and/or email - Monitors operations to...
-
▷ 15h Left! Senior Finance Associate
4 weeks ago
Gurugram, Gurugram, India Youngun Full timeJob Description Key Responsibilities Financial Operations & Accounting - Manage end-to-end accounting operations, including AP/AR, reconciliations, payroll, and compliance. - Ensure timely and accurate month-end and year-end closing of books. - Handle vendor payments, employee reimbursements, and statutory dues. - Oversee taxation (GST, TDS, corporate tax,...
-
▷ 15h Left! Executive Assistant
2 weeks ago
Gurugram, Gurugram, India Khazana Associates Full timeJob Description Company Description Khazana Associates addresses critical financial issues for diverse clients, ranging from individuals to organizations. Our success-driven approach helps achieve financial freedom and realize clients visions. We offer a broad range of services including investment solutions, legal services, tax consultancy, estate planning,...
-
Process Associate
6 days ago
Gurugram, Gurugram, India Genpact Full timeJob Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...
-
Process Associate
2 weeks ago
Gurugram, Gurugram, India Genpact Full timeJob Description Ready to shape the future of work At Genpact, we don't just adapt to change-we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow...