Operations Lead, Amazon Fresh

3 weeks ago

Mumbai Maharashtra, India Amazon Full time

DESCRIPTION At Amazon we are working to be the most customer-centric company on earth To get there we need exceptionally talented bright and driven people Amazon is seeking Team leads for our Global Specialty Fulfilment GSF FC operations team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers You are responsible for ensuring that you have properly trained people and that their needs are addressed so they can focus on their jobs You will ensure Amazon policies including attendance tracking are implemented and administered fairly and consistently This includes motivating coaching reporting and providing feedback of associates performance - including productivity quality and safety - as a means for achieving or exceeding Amazon expectations The candidate will address discipline and or performance issues for LM Associates including up to termination In addition you will work in partnership with 3P delivery providers to ensure Amazon standards are being met in line with service contracts We re seeking a Team lead for our Last Mile operations In this role you will be responsible for - Managing on a daily basis end to end operations such as execution of outbound operations for either one large site or a combination of small sites - Meeting customer facing metrics while maintaining cost targets and upholding safety and morale of the team - Driving performance management of your team members preparing and implementing training and development plans for associates - Continuously improving the delivery process and attaining a sustained level of delivery performance improvement - Conducting 4M and 5S audits for the delivery station on a daily basis - Stand-in for Area Manager - Ability to manage shifts throughout the dayy BASIC QUALIFICATIONS - 1 years of customer-facing environment warehousing logistics or manufacturing experience - Bachelor s degree - Speak write and read fluently in English - Experience with Microsoft Office products and applications - Experience with Excel PREFERRED QUALIFICATIONS - 2 years of customer-facing environment warehousing logistics or manufacturing experience Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

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