▷ (15h Left) Lead Business System Analyst

About Ferguson Ferguson is the largest value-added distributor serving the specialized professional in the residential and non-residential North American construction market We help make our customers complex projects simple successful and sustainable by providing expertise and a wide range of products and services from plumbing HVAC appliances and lighting solutions to pipe valves and fittings water and wastewater solutions and more Headquartered in Newport News Virginia Ferguson has sales of 29 6 billion fiscal year 24 and approximately 35 000 associates in nearly 1 800 locations ANSR is the market leader in enabling organizations to build manage and scale global teams through Global Capability Centers GCCs ANSR s full-stack GCC platform comprising end-to-end Al- enabled products and services is trusted by the world s best companies to help them set up manage and run their high-impact technology centers Since its inception ANSR has established over 125 GCCs aggregating to over 125k enterprise talent with over 2B in investment and using over 12M sq ft of workspace Visit ansr com for more information Duties and Responsibilities Facilitates the research exploration analysis and documentation of business systems requirements translating them into detailed functional specifications for development Research and exploration of user requirements costs and benefits in support of documentation required for the demand management process Responsible for analyzing the business needs to identify new processes and process improvements that will meet those needs Documents about current business processes and models to define requirements and or gaps Analyze detailed system factors including input output requirements information and paper flow hardware and software needs Analyze soft system factors including roles responsibilities policy culture etc Evaluate the impact of potential software and process changes on the organization Assist in the creation of the business case documentation Understanding of architectural consistency and usability standards Drives the implementation of systems working closely with technical team members Plan and complete assigned configuration tasks within deadlines Defines and develops user test cases and validates test results during testing May conduct system demonstrations and training sessions as well as participate in design review of training content Plays a third-level support role by helping to troubleshoot and resolve issues with production systems Participates in associate meetings and communicates any concerns to management Qualifications and Requirements Bachelors degree in computer science Information Systems Business or related field or equivalent work experience Minimum of 6 years of relevant technical or business work experience with preference for experience in business areas such as accounting finance warehouse operations purchasing order management and order fulfillment Business or systems analysis experience can substitute for formal education Proficient in Excel Outlook PowerPoint Visio and Word Familiarity with application integration methods including data mapping processes Strong domain knowledge in at least one business area with the ability to analyze and improve sophisticated processes and systems Superb communication skills for interacting with both technical and non-technical collaborators at all levels Capable of presenting in various formats from one-on-one meetings to large group presentations Meticulous proactive and efficient with the ability to organize and prioritize tasks Able to work independently and within teams managing multiple projects simultaneously in a dynamic environment Ability to learn new systems and tools quickly and to work with minimal direction Familiarity with software development life cycle methodologies and ability to support projects through all phases Soft Skills Strong listening skills creative problem-solving and effective at presenting ideas and solutions