Process Developer

Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Process Developer Order Management An order management is responsible for overseeing the entire order lifecycle ensuring timely and efficiently order processing order validation order tracking to ensure timely delivery of customer orders This role requires collaboration between internal and external teams including Sales warehouse and logistics transportation inventory management team to ensure the accurate and timely fulfillment of orders Responsibilities Order Processing Receive and validate customer orders ensuring all required information is accurate and complete Order Tracking Monitor order status from creation to delivery ensuring timelines are met and proactively identifying any delays Customer Internal and External Communication Serve as the point of contact for customers regarding order inquiries providing updates and resolving issues Inventory Coordination Coordinate with the inventory and warehouse teams to ensure product availability and timely shipment Documentation Maintain accurate order records updating relevant systems with order status and changes Problem Resolution Address and resolve order discrepancies including shipping errors damaged goods and billing issues Collaboration Work closely with Sales Finance and Shipping teams to ensure smooth order processing Reporting Generate and analyze reports on order trends delays and customer satisfaction to identify improvement opportunities Qualifications we seek in you Minimum Qualifications Education Experience Bachelor s degree in business or related field is preferred Relevant experience in order management customer service or related roles Experience on SAP is an added advantage Skills Competencies Excellent verbal and written communication abilities Strong attention to detail and organizational skills Ability to manage multiple tasks and prioritize in a fast-paced environment Basic knowledge of MS Office Problem-solving mindset with a customer-focused approach Strong interpersonal skills to effectively collaborate with internal teams and customers Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training