Tele Calling Executive

3 weeks ago


Hosūr, Tamil Nadu, India PMK SCANS AND LABS PVT LTD Full time

Only Male Candidate Location - Hosur Job Responsibilities Inbound Outbound Calls Handle incoming calls from patients or clients answering queries related to diagnostic tests and services Make outbound calls to prospective patients for appointment bookings follow-ups and reminders Appointment Scheduling Schedule appointments for diagnostic tests ensuring timely and accurate coordination Send appointment reminders via calls or messages to patients Customer Support Provide accurate information about diagnostic tests procedures pricing and preparation requirements Address customer concerns and complaints with professionalism and empathy Service Promotion Inform clients about new or ongoing promotions offers and special services Educate customers on the importance of regular health check-ups and the services offered by the diagnostic center Record Management Update patient details and appointment information in the CRM or database Ensure that all calls messages and emails are logged and followed up as required Follow-up Conduct follow-up calls to check if patients are satisfied with the services or to remind them of upcoming appointments Gather feedback from patients to help improve the center s services Coordination Coordinate with the medical staff or lab technicians for scheduling tests and reports Ensure smooth communication between the telecalling team and other departments Reporting Maintain daily weekly and monthly reports related to call volumes conversions and customer feedback Report any technical issues or customer complaints to the manager for resolution Job Type Full-time Benefits Paid sick time Provident Fund Work Location In person


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