Assistant Operations Manager
2 days ago
Job Description Job Title: Operations Manager / Assistant Manager Travel Customer Service Location: Onsite CG Road, Ahmedabad Working Days: 5.5 Days Accommodation Provided: Yes, for outstation candidates Meal Facility: Two-time meal provided Experience Required: Minimum 5+ years in an International Travel Company Team Size Managed: 30+ employees About the Role We are looking for a dynamic Operations Manager / Assistant Manager with strong expertise in Travel Customer Service Operations. The ideal candidate must have experience managing large teams, ensuring high-quality service delivery, and working with global clients. A background in international travel processes and contact center operations is essential. Key Responsibilities - Lead and manage a team of 100+ travel customer service professionals ensuring smooth day-to-day operations. - Oversee service delivery, performance management, SLA adherence, and quality metrics. - Handle client communication (international clients) and escalate issues with timely resolution. - Monitor queue management, workforce planning, shift scheduling, and resource allocation. - Conduct regular team reviews, coaching, training, and performance improvement plans. - Analyse operational data and prepare weekly/monthly reports for management. - Ensure compliance with company policies, process updates, and client requirements. - Support new process transitions, SOP creation, and system implementation as per business needs. Required Skills & Qualifications - 3+ years of experience in an International Travel Company (mandatory). - Prior experience in managing a team of 30+ employees in a travel BPO/Contact Center environment. - Strong working knowledge of GDS systems (Amadeus, Sabre, etc.). - Experience in contact center operations will be a strong advantage. - Excellent communication, leadership, and conflict-resolution skills. - Strong analytical ability and proficiency in MS Excel and reporting tools. - Ability to work under pressure and manage large-scale operations effectively. Why Join Us - Opportunity to work with a fast-growing international travel brand. - Accommodation support for outstation candidates. - Two-time meal facility provided. - Professional growth with exposure to global clients and travel technologies. - Work from our premium office located on CG Road, Ahmedabad.
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Assistant Operations Manager
2 days ago
ahmedabad, India Technomine Full timeJob Title: Operations Manager / Assistant Manager – Travel Customer ServiceLocation: Onsite – CG Road, Ahmedabad Working Days: 5.5 Days Accommodation Provided: Yes, for outstation candidates Meal Facility: Two-time meal provided Experience Required: Minimum 5+ years in an International Travel Company Team Size Managed: 30+ employeesAbout the RoleWe are...
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Assistant Operations Manager
3 days ago
Ahmedabad, India Technomine Full timeJob Title: Operations Manager / Assistant Manager – Travel Customer ServiceLocation: Onsite – CG Road, Ahmedabad Working Days: 5.5 Days Accommodation Provided: Yes, for outstation candidates Meal Facility: Two-time meal provided Experience Required: Minimum 5+ years in an International Travel Company Team Size Managed: 30+ employeesAbout the RoleWe are...
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Assistant operations manager
1 day ago
Ahmedabad, India Technomine Full timeJob Title: Operations Manager / Assistant Manager – Travel Customer ServiceLocation: Onsite – CG Road, AhmedabadWorking Days: 5.5 DaysAccommodation Provided: Yes, for outstation candidatesMeal Facility: Two-time meal providedExperience Required: Minimum 5+ years in an International Travel CompanyTeam Size Managed: 30+ employeesAbout the RoleWe are...
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Assistant Operations Manager
1 day ago
Ahmedabad, India Technomine Full timeJob Title: Operations Manager / Assistant Manager – Travel Customer ServiceLocation: Onsite – CG Road, Ahmedabad Working Days: 5.5 Days Accommodation Provided: Yes, for outstation candidates Meal Facility: Two-time meal provided Experience Required: Minimum 5+ years in an International Travel Company Team Size Managed: 30+ employeesAbout the RoleWe are...
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Assistant Operations Manager
17 hours ago
Ahmedabad, India Technomine Full timeJob Title: Operations Manager / Assistant Manager – Travel Customer ServiceLocation: Onsite – CG Road, AhmedabadWorking Days: 5.5 DaysAccommodation Provided: Yes, for outstation candidatesMeal Facility: Two-time meal providedExperience Required: Minimum 5+ years in an International Travel CompanyTeam Size Managed: 30+ employeesAbout the RoleWe are...
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Assistant Operations Manager
21 hours ago
Ahmedabad, India Technomine Full timeJob Title: Operations Manager / Assistant Manager – Travel Customer ServiceLocation: Onsite – CG Road, Ahmedabad Working Days: 5.5 Days Accommodation Provided: Yes, for outstation candidates Meal Facility: Two-time meal provided Experience Required: Minimum 5+ years in an International Travel Company Team Size Managed: 30+ employeesAbout the RoleWe are...
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Assistant Operations Manager
24 hours ago
Ahmedabad, India Technomine Full timeJob Title: Operations Manager / Assistant Manager – Travel Customer Service Location: Onsite – CG Road, Ahmedabad Working Days: 5.5 Days Accommodation Provided: Yes, for outstation candidates Meal Facility: Two-time meal provided Experience Required: Minimum 5+ years in an International Travel Company Team Size Managed: 30+ employees About the Role We...
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Assistant Operations Manager
17 hours ago
Ahmedabad, India Technomine Full timeJob Title: Operations Manager / Assistant Manager – Travel Customer Service Location: Onsite – CG Road, Ahmedabad Working Days: 5.5 Days Accommodation Provided: Yes, for outstation candidates Meal Facility: Two-time meal provided Experience Required: Minimum 5+ years in an International Travel Company Team Size Managed: 30+ employees About the Role We...
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Assistant Manager
4 weeks ago
Ahmedabad, India Blue Dart Full timeJob Description About DHL Blue Dart Express India: At Blue Dart, we go beyond delivering shipmentswe deliver trust, precision, and excellence. As India's most reliable express logistics provider, we empower commerce by reaching over 56,000+ locations across India and connecting to 220+ countries through our global DHL network. Backed by the strength of DHL...
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Assistant Operations Manager
7 days ago
Ahmedabad, India Firstsource Full timeAbout FirstsourceFirstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.We are trusted brand custodians...
