KYC Case Manager

Job Description

About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our customers. Our Institutional bank helps our largest customers move trade and capital around the region, providing our people with great opportunities to build their technical expertise and their careers.

About The Role

As a KYC Case Manager, you will manage the daily activities of Staff responsible for ongoing compliance reviews that meets & exceeds regulatory expectations in AML KYC and other areas relevant to today's heightened regulatory climate. You would provide support to the process leads & analysts, ensuring production objectives and performance standards are met in compliance with Ongoing Customer Due Diligence.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Type: Permanent

Role Location: Bengaluru

Work Hours: 8.5 per day

Shift Timings: Flexible to work in UK and US shift

What will your day look like

You will play a key role in the overall strategic direction of the Bank and work on high priority initiatives in a rapidly growing business by collaborating with Compliance, Quality Assurance, Sales, and Solution Teams.

- Provide support to the Ongoing Customer Due Diligence team. Support Maker & Checker tasks as per BAU.
- Ongoing Review of Client KYC Records across multi-jurisdiction / policies adhering to global & local addendums.
- Good knowledge on quality and compliance principles. Ensuring the KYC review files are risk and audit compliant.
- Liaising with clients to obtain required documents and verifying client data. Reviewing client files to identify and remove dormant accounts.
- Reviewing existing Procedure Docs, preparing process flows & docs. Ensure all KOP's/policy changes are documented and fully compliant.
- Supporting On the Job Training for the new Staff.
- Provide Leadership and day to day management over the KYC team. Providing regular feedback and coaching, developing talent and ensuring the functional and personal development of direct reports.
- Accountable for driving innovation through strategic / tactical solutions.
- Manage escalations & Reporting across the function activities.
- Shift Flexibility to manage global stakeholders is a requisite. Willingness to work in Night Shift is a must.

What will you bring

To grow and be successful in this role, you will ideally bring the following:

- Minimum 8 - 12 years of experience within the financial services industry, regulatory compliance, AML KYC including quality assurance experience preferred. 2 plus years of supervisor management experience in a production environment with experience supervising multiple streams, teams or departments preferred.
- Required strong knowledge of end-to-end client CDD or OCDD processes including Quality Assurance across all Risk Levels (Extreme, High, Medium & Low). CDD / OCDD experience across multi-jurisdiction / policies & different client types (i.e. Trusts, Charities, Foundations, Commercial, Corporate, Private, Banks, Financial Institutions, Govt., Listed, Regulated) is a must.
- Good understanding of regulatory requirements. Regulations like Dodd Frank, FATCA, CRS, EMIR, MiFID, Volker, KYC systems and workflow tools.
- Preferred experience developing and supervising large scale operational teams supporting multi-jurisdictional KYC policies across risk levels & client types (i.e. Trusts, Charities, Foundations, Commercial, Corporate, Private, Banks, Financial Institutions, Govt., Listed, Regulated).

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

So why join us

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

To find out more about working at ANZ visit https://www.anz.com/careers/. You can apply for this role by visiting ANZ Careers and searching for reference number 103372.

Job Posting End Date

30/09/2025 , 11.59pm, (Melbourne Australia)