Principle Software Engineering Manager

Are you passionate about building AI-powered solutions that simplify the lives of customer-facing teams and transform the way Microsoft delivers support and commerce experiences on a scale The Commerce Ecosystem CCE Engineering team is hiring a Engineering Manager to build core technologies and intelligent experiences that directly impact Microsoft s global support and commerce operations You will lead the design and development of secure scalable and intelligent platforms infusing AI agentic workflows and automation to empower Microsoft advocates partners and customers Why this role matters CCE Engineering sits at the heart of Microsoft s commerce and support ecosystem We are reimagining the way our tools and platforms operate from reactive manual systems to AI-first self-service and predictive experiences Our mission is to enable global scale resilience and simplicity across critical services like Threshold Billing credit workflows escalation handling and partner programs Responsibilities Looking for seasoned Principal Engineering Managers who are passionate about people architecture and innovation If you excel at building inclusive and high-performing teams driving complex architectural decisions and delivering scalable enterprise-grade platforms we d love to connect with you What you ll drive End-to-end architecture design and engineering excellence across distributed systems microservices and cloud-native solutions Technical strategy and modernization initiatives involving Azure data platforms and AI-driven automation A strong engineering culture grounded in collaboration mentorship and continuous learning Design reviews scalability patterns and resiliency frameworks that power global commerce and customer experiences We re looking for leaders who bring deep technical expertise strategic thinking and a genuine passion for developing people and growing teams Qualifications Qualifications Required and Preferred Bachelor s Degree in Computer Science or related technical field AND 10 years technical engineering experience with coding in languages including but not limited to C C Java or Python JavaScript NET OR Master s Degree in Computer Science or related technical field AND 10 years technical engineering experience with coding in languages including but not limited to C C Java or Python OR equivalent experience 5 years people management experience Depth in Generative AI and Engineering A strong background in machine learning deep learning and natural language processing Proficiency in Python and relevant ML libraries e g PyTorch Transformers Experience with transformer-based models e g BERT GPT Llama Familiarity with cloud platforms e g Azure AWS and distributed computing Kubernetes Excellent problem-solving skills and the ability to work independently and collaboratively Other Requirements Ability to meet Microsoft customer and or government security screening requirements are required for this role These requirements include but are not limited to the following specialized security screenings Microsoft Cloud Background Check This position will be required to pass the Microsoft Cloud background check upon hire transfer and every two years thereafter Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex including pregnancy sexual orientation or any other characteristic protected by applicable laws regulations and ordinances If you need assistance and or a reasonable accommodation due to a disability during the application or the recruiting process please send a request via the