Ai/ml Ops Irc273493

Description GlobalLogic seeking a Technical Support Engineer with 3 years of experience specializing in K2 Management and business process automation The ideal candidate will have strong hands-on expertise in Active Directory networking and SQL along with proven experience integrating solutions across Microsoft platforms such as Active Directory and SQL Server Requirements Design build and deploy business process automation solutions Configure and troubleshoot K2 Identity Synchronization Security Labels Roles and Claims- based Authentication Integrate K2 workflows with external systems such as SharePoint SQL Server REST SOAP APIs Active Directory and enterprise CRM ERP platforms Use tools like SmartObject Service Tester and K2 Management for testing diagnostics and configuration Monitor and optimize workflow performance troubleshoot runtime and deployment issues Apply Fix Packs and Service Updates to maintain and upgrade K2 environments Participate in User Acceptance Testing UAT production support and post-deployment troubleshooting Collaborate with internal engineering and product teams on complex escalations Document resolutions and contribute to internal knowledge bases and customer-facing articles Communicate professionally with customers through email ticketing systems and remote support sessions Job responsibilities 3 years in a technical support role ideally supporting enterprise customers In-depth knowledge of Identity Synchronization Roles Security Labels and Claims-based Authentication in K2 Solid understanding of REST and SOAP integration techniques Experience working with Networking Active Directory and SQL Server Strong problem-solving skills and ability to work independently or as part of a team Strong written and verbal communication skills with a customer-first mindset Ability to manage multiple cases simultaneously with attention to detail and urgency Must possess any graduation degree Must have Provisional Certificate Consolidated Marks Memo Must be willing to work from office in rotational shifts 5 Working Days 2 Week Offs Must be ready to join immediately What we offer Culture of caring At GlobalLogic we prioritize a culture of caring Across every region and department at every level we consistently put people first From day one you ll experience an inclusive culture of acceptance and belonging where you ll have the chance to build meaningful connections with collaborative teammates supportive managers and compassionate leaders Learning and development We are committed to your continuous learning and development You ll learn and grow daily in an environment with many opportunities to try new things sharpen your skills and advance your career at GlobalLogic With our Career Navigator tool as just one example GlobalLogic offers a rich array of programs training curricula and hands-on opportunities to grow personally and professionally Interesting meaningful work GlobalLogic is known for engineering impact for and with clients around the world As part of our team you ll have the chance to work on projects that matter Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what s possible and bring new solutions to market In the process you ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today Balance and flexibility We believe in the importance of balance and flexibility With many functional career areas roles and work arrangements you can explore ways of achieving the perfect balance between your work and life Your life extends beyond the office and we always do our best to help you integrate and balance the best of work and life having fun along the way High-trust organization We are a high-trust organization where integrity is key By joining GlobalLogic you re placing your trust in a safe reliable and ethical global company Integrity and trust are a cornerstone of our value proposition to our employees and clients You will find truthfulness candor and integrity in everything we do About GlobalLogic GlobalLogic a Hitachi Group Company is a trusted digital engineering partner to the world s largest and most forward-thinking companies Since 2000 we ve been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products platforms and services