Associate Manager, Cdd Private Banking Operations

Job Summary Key responsibility is to perform client acceptance reviews which is inclusive of but not limited to name screening CDD and KYC checks risk profile assessment of prospects trigger review management etc for PvB Onboarding Key Responsibilities Assist the Vice President Associate Vice President Senior Manager Manager in consistent delivery of high quality services to customers through meeting or exceeding customer expectation guided by the Service Level Agreement efficiency accuracy standards and good business processes judgments Primarily process within the TAT agreed with Country in the SLA and also other functions as requested by the Unit Manager Assist the Unit Manager in managing the cost budget allocated to the team by ensuring optimum utilization of available resources implementation of creative cost-reduction solutions and minimizing wastage Assist in managing the operational risk of the team to avoid operational reputational losses and ensure awareness and full compliance of all laid down rules regulations policies guidelines procedures practices and code of conduct imposed by the Company Group Support the roll-out of appropriate quality management systems in the team to measure the qualitative performance of the team individuals facilitate improvement initiatives and help cultivate a Service Excellence culture among the team members Assist the line manager in overseeing the daily operations of the team and contribute towards meeting the team s objectives Ensure that the set productivity targets efficiency accuracy etc and processing turnaround standards are achieved within own area of responsibility Contribute to the development of other Team members by guiding coaching motivating supporting and assisting selected number of Team members Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention MLP Group Policy Money Laundering Suspicious Transaction Guidelines for Cash Channel Management Suspicious Money Laundering Transaction Reporting Procedures and or Monitoring Checklist and Escalation Procedure for Suspicious Money Laundering Transactions Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering check for Sanctioned countries and SR7 acquiring relevant knowledge and training thus providing support to superiors and subordinates Contribute to the development of other Team members by guiding coaching motivating supporting and assisting selected number of Team members Be guided accordingly and aware of the roles and responsibilities for money laundering prevention as stipulated in the Money Laundering Prevention MLP Group Policy Money Laundering Suspicious Transaction Guidelines for Cash Channel Management Suspicious Money Laundering Transaction Reporting Procedures and or Monitoring Checklist and Escalation Procedure for Suspicious Money Laundering Transactions Ensure due care and diligence is exercised on day to day operational matters relating to Money Laundering check for Sanctioned countries and SR7 acquiring relevant knowledge and training thus providing support to superiors and subordinates Conforming and adhering to the Team s risk profile by following the guidelines policies procedures stipulated for Operation Losses Escalation Procedures CMS Policies and reconciliation of outstanding items scanning and end-of-day reports Comply with exceptions for Callback Signature Verification and Processing in which respective role needs to be performed independently Any ad-hoc roles changes will require Head of Department or Unit Manager s approval before assuming new role temporarily or permanently in line with segregation of duties Upholding the Values of the Group and Company at all times Assist Vice President Associate Vice President Senior Manager Manager Associate Manager in preparation of KCS KCSA KPI as per GOR Policy by providing necessary input thereby ensuring it is completed and submitted in time All deviations exceptions known are to be highlighted to the Vice President Associate Vice President Senior Manager Manager Participate in SLA review DOI along with the Unit Manager by giving inputs on process timeliness volumes etc thereby ensuring completion within the agreed time frame Operations loss to be minimized and brought down to Zero To initiate and successfully follow up quality projects and productivity workflow improvement reviews To support Manager Senior Manager Unit Head in carrying out any special projects task To help the Team Unit in maintaining the cost budget as to be set up from time to time and to provide ideas for ongoing reductions To respond to the Incident Reports raised for any customer complaints losses Handover and take over policy to be complied with Assist unit in carrying out the BCP test successfully and give the backup papers to Vice President Associate Vice President Senior Manager Manager for completion of Test plan Ensure that Physical access to Onboarding area Unit must be controlled and highlight to Vice President Associate Vice President Senior Manager Manager immediately on any unauthorized access Strategy Achieves the processing turnaround standards as stipulated in the Service Level Agreement between the dept and various Spoke countries and meeting productivity standards in terms of processing efficiency and accuracy of output Meeting of own performance objectives and contribute in achieving the team s objectives Support the roll-out of appropriate quality management systems and achieving the quality objectives and standards set Coaching selected team members to achieve the desired level of productivity and competency Contributing ideas for improvement on processes procedures end-to-end processing etc to team management Need to process effectively on 1 primary country and in addition to that getting trained in 2 additional countries as part of cross training and effectively handle 100 of the cross trained process with zero tolerance Complete non-routine assigned task e g testing BCP within the set deadline No complaints from customers related to poor and indifferent service attitude and discourtesy To pick up calls by 3 rings using standard script and practice standard code of SQ one bank Zero operational write-offs No transaction errors operational losses through accurate processing or data input with effective control and risk management No major adverse findings from internal auditors or external auditors including quality audits Higher productivity as staffs understands and subscribes to total Quality concept Higher efficiency in Onboarding systems processing and improved work procedure via continuous system enhancements and revised work procedures Focus and Discipline Build performance culture Customer Focused Living our values Non compliance and control weaknesses inherent in the selected samples are detected and duly reported Assist in sampling for preparation of KCS KCSA Maintaining robust controls and monitoring Business Private Banking Operation Processes Client Onboarding Maintenanc Governance Adherence to Group Policies Procedures Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Skills and Experience Risk assessment CDD AML KYC MS Office About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 34944