Installed Base Engineer

About Schneider Electric Schneider Electric is a global specialist in energy management and automation We provide integrated efficiency solutions combining energy automation and software Our comprehensive range of products solutions and services helps customers manage their energy and processes in a safe reliable efficient and sustainable manner Job Summary We are seeking a highly skilled and dedicated UPS Service Engineer to join our team The successful candidate will be responsible for the installation commissioning preventive maintenance troubleshooting and repair of Schneider Electric Uninterruptible Power Supply UPS systems including ranges like Galaxy VL Easy UPS 3L and Symmetra MW This role is critical in ensuring the continuous and reliable operation of power protection solutions for our diverse customer base in critical environments such as data centers industrial facilities and commercial buildings Responsibilities Installation Commissioning Perform pre-installation checks site surveys and assist with the setup of new UPS systems Execute thorough commissioning processes including power-on sequence functional testing and system calibration ensuring adherence to manufacturer specifications and safety standards Preventive Corrective Maintenance Conduct routine preventive maintenance checks inspections and adjustments on UPS units to ensure optimal performance and extend equipment lifespan Diagnose and troubleshoot complex technical issues alarm conditions and faults in UPS hardware and software Perform timely and effective corrective repairs including component replacement firmware updates and system re-configuration Respond to emergency service calls and breakdowns with urgency to minimize customer downtime Technical Support Documentation Provide expert technical guidance and support to customers explaining complex technical issues clearly and concisely Generate accurate and detailed service reports including root cause analysis RCA corrective actions and recommendations for future improvements Maintain service records equipment history and spare parts inventory Customer Relationship Management Build and maintain strong positive relationships with customers acting as a trusted technical advisor Ensure high levels of customer satisfaction through professional conduct effective communication and timely resolution of issues Identify potential opportunities for service contract renewals upgrades or additional solutions Safety Compliance Adhere strictly to all Schneider Electric and customer safety policies and procedures Ensure all work is performed in compliance with relevant electrical codes industry standards e g UL 1778 IEC 62040 and environmental regulations Participate in safety training and promote a culture of safety Continuous Improvement Stay updated with the latest UPS technologies product developments and service best practices through continuous learning and training Provide feedback to engineering and product teams for product improvements based on field experience Qualifications Bachelor s degree or Diploma in Electrical Electronics or Instrumentation Engineering Proven experience as a Service Engineer in the UPS industry preferably with Schneider Electric UPS systems e g Galaxy Symmetra series Strong theoretical and practical knowledge of power electronics AC DC circuits batteries and control systems Proficiency in diagnosing faults using test equipment multimeters oscilloscopes power analyzers and interpreting technical drawings and schematics Excellent problem-solving skills and the ability to perform under pressure in critical environments Strong communication verbal and written interpersonal and customer service skills Ability to work independently and as part of a team Willingness to travel extensively within Pune and potentially other regions as required for service calls Valid driver s license Preferred Skills Experience with network monitoring tools and Building Management Systems BMS integration Knowledge of data center infrastructure management DCIM solutions Familiarity with various battery technologies VRLA Li-Ion and battery management systems Certifications in relevant electrical safety or power quality domains Looking to make an IMPACT with your career When you are thinking about joining a new team culture matters At Schneider Electric our values and behaviors are the foundation for creating a great culture to support business success We believe that our IMPACT values - Inclusion Mastery Purpose Action Curiosity Teamwork - starts with us IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions no matter what role you play It is a call to connect your career with the ambition of achieving a more resilient efficient and sustainable world We are looking for IMPACT Makers exceptional people who turn sustainability ambitions into actions at the intersection of automation electrification and digitization We celebrate IMPACT Makers and believe everyone has the potential to be one Become an IMPACT Maker with Schneider Electric - apply today EUR36 billion global revenue 13 organic growth 150 000 employees in 100 countries 1 on the Global 100 World s most sustainable corporations You must submit an online application to be considered for any position with us This position will be posted until filled Schneider Electric aspires to be the most inclusive and caring company in the world by providing equitable opportunities to everyone everywhere and ensuring all employees feel uniquely valued and safe to contribute their best We mirror the diversity of the communities in which we operate and inclusion is one of our core values We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do At Schneider Electric we uphold the highest standards of ethics and compliance and we believe that trust is a foundational value Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics safety sustainability quality and cybersecurity underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders You can find out more about our Trust Charter Schneider Electric is an Equal Opportunity Employer It is our policy to provide equal employment and advancement opportunities in the areas of recruiting hiring training transferring and promoting all qualified individuals regardless of race religion color gender disability national origin ancestry age military status sexual orientation marital status or any other legally protected characteristic or conduct