Assistant Manager

2 days ago

Gurgaon, Haryana, India Max Life Insurance Full time
Job Description

- Team Handling - He/she should have experience of team handling.
- Ensure adherence to documented processes, procedures and controls
- Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) toaddress the team issues andresolved
- Publish MIS and Dashboards
- WIP management
- Able to make MBR Report (Monthly Business review)
- Track team activity daily and address the team issue.
- Maintain the team performance with NPS and accuracy score.

Measure of Success

- Customer satisfaction scores
- Agent satisfaction scores
- TAT of Customer/Agent query resolution as per defined SLA
- 100% compliance to standards.

Desired qualifications and experience

- Graduate with3years experience in operations / customer service

Knowledge and skills required

- Customer centricity
- Excellent communication skills
- Good command on excel
- Basic analytical skills

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