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3 days ago

Noida India EXL Full time

Job Description Detail Job Summary - Manage the process and take corrective steps where necessary or make incremental improvements - Provide coaching and feedback to team members to enable them to improve their performance - Assist new hires such that they are productive on the floor in the shortest possible time frame - Handle escalations, Provide inputs on process and system/business application to the team members - Client Interaction, where required at the level of Supervisors - Ensure compliance with internal policies and procedures, external regulations and information security standards - Ensure that the process transactions are processed as per Standard Operating Procedures (SOPs) - Must have experience in Property and Casualty back-office processes, preferably with Underwriting - Ensure that the assigned targets in accordance with SLA are met by the team - Ensure that the quality of the transactions is in compliance with predefined parameters - Must have fundamental knowledge of US insurance - Must be able to train a team, create SOPs and process maps - Ensure that the assigned targets in accordance with SLA are met by the team/process - Ensure that the quality of the transactions is in compliance with predefined parameters - Must have process knowledge and would be required to perform QA of transactions - Ensure adherence to establish attendance schedules, Company Policies and Procedures - Detailed knowledge of specific department products, workflows and procedures related to work performed - Excellent interpretation skills - Business Writing skills

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